Captcha not working on login

Hi @lydiapack,

You will need to deactivate Shield Security plugin manually from cPanel or using FTP:

I- Method one using cPanel (if it is used by your host):

– Login to your cPanel. (ask your host if you do not have the login credentials)
– Click the File Manager in the Files section.
– Navigate to your WordPress installation folder, and open the wp-content folder.
– Right-click the plugins folder,
– Then select Rename.
– Change to “Shield Security-old” for example then click the Rename File button.

This is a video that may guide you better as he shows you everything

II- Method two, using FTP:

– Download and install FTP client (for example, Filezilla).
– Open FTP client and enter your FTP access credentials (host, username and password) to access files on your server.
– Navigate to ‘yourwordpresswebsite/wp-content/plugins’ directory.
– Disable Shield Security plugin by renaming its folder.

This is a video that explains how to disable/ deactivate plugin using FTP/Filezilla

Finally, after deactivating the plugin with method one or two try to login and check the result.

Let me know if this helps

• This reply was modified 4 years, 4 months ago by fakhriaz.
• This reply was modified 4 years, 4 months ago by fakhriaz.
• This reply was modified 4 years, 4 months ago by fakhriaz.
• This reply was modified 4 years, 4 months ago by fakhriaz.
• This reply was modified 4 years, 4 months ago by fakhriaz.