Captcha not recognizing correct input

Hi, please read the following documentation. Let me know if you need more help.

Thank you

Thanks for the response, I did try the suggestions with no joy.

It is odd that I can get the Captcha to work in Firefox, but others cannot. IE11, Edge and Chrome consistently show the issue.

I do not know what kind of browser issue could be contributing to the problem we are having.

thanks for any help,
Marcia

Actually I think I will use the honeypot spam capture instead since I see now that you have that option and I think that it is a better user experience.

Can you tell me if there is a way of testing that the feature works as expected?
Thanks,
Marcia

Hi Marcia, the only way to test honeypot spambot trap is by enabling this feature.

The following is what it says about this feature.

Enables hidden empty field honyepot trap for spam bots. For best results, do not enable unless you have a spam problem.

Thanks for your response, I cannot use the captcha as there are server issues that cannot be change in my hosted environment.

I have also used the honeypot approach on a dot net site with no issues and believe it to be a better user experience.

thanks for your help,
Marci

Hi Marci, I am happy to know that this approach is working for you. Can you mark this support thread as resolved if you don’t need any more help.

Thank you

Yes of course – thanks!