Captcha checkbox missing after update – login impossible

  • Resolved dccorp

    (@dccorp)


    2 years, 9 months ago

    Hi,
    Urgent issue: login is impossible after the recent update.
    Captcha checkbox is missing, so “captcha code error” message is displayed.
    Thanks,

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @dccorp,

    We are really sorry for the inconvenience caused. We have fixed the issue. Could you please install and activate the plugin from this link: https://encl.io/t/VbhreO-W5II#qkncjUuj_mBuARVSamEzYw. We will release the patch version of the fix soon.

    Let us know whether it works for you or not and we will get back to you.

    Regards!

    Thread Starter dccorp

    (@dccorp)

    It’s not completely fixed: it’s working in 2 steps:
    Step 1: Captcha missing, login error
    Step 2: login page reloaded after failed captcha, but this time with captcha checkbox visible so login is possible.
    Thanks,

    Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @dccorp,

    Since the step 1 issue is not being replicated on our end. Once could you please go to the User Registration >> Settings >> Integration and do click on the “Save Changes” Button and see whether it works for you or not and I will get back to you.

    Regards!

    Thread Starter dccorp

    (@dccorp)

    Maybe it’s a problem specific to my site, cache issue or another plugin conflict.
    I’ve saved changes as instructed, the behavior is the same. Of course, cache empty.

    Anyways, even before this incident, sometimes users needed to login twice on my site, without any displayed error, so maybe it is only on my site
    Thanks,

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    Hi @dccorp,

    We have released the plugin update that fixes all your issue mentioned here. Please update the plugin on your site and clear all the caches. If this update does not help you resolve your issue, please do let us know we will get back to you as soon as possible.

    Regards!

    Hi !
    We have the same problem on our site https://outreterre.org/my-account/ with Captcha v2, User Registration version 2.1.4.2 and WordPress 5.9.1.
    In order to enable login, I have temporarily disabled Captcha.
    Is there another version of User Registration to update to ?
    Thanks for your answers !
    Regards

Viewing 6 replies - 1 through 6 (of 6 total)
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