CAPTCHA 3 – Site owner email is not gmail

FAQ > After submitting the form, I get an error message stating “There was an error trying to send your message.” What is wrong?

Thank you. It is in fact the orange border “spam” message. I don’t use akismet. There is NO SPAM MESSAGE unless I enable reCaptcha3, so it seems that is causing it. Not sure how to resolve here except by disabling reCaptcha…. any advice would be helpful. Thanks.

Where can we see the website?

It’s on dev here:
https://dev.researchnotebooks.upenn.edu/

The form is just the email address and submit to subscribe (purple box). I currently have captcha off so that people can subscribe.
Thanks.

If reCAPTCHA is off, no one can reproduce the problem. Can you have it on temporarily? It’s necessary for troubleshooting.

Ok, thank you. I’ve temporarily re-enabled reCaptcha for testing!
https://dev.researchnotebooks.upenn.edu/

You are having this error in the browser console:

Error: Invalid site key or not loaded in api.js: 6Lf0ppgUAAAAAOFrsKeWdNvqqyx0OyuyYoCNW2KE

Read https://contactform7.com/recaptcha/ and double-check if you have a correct configuration.

Yes, thanks. I have already read that and I do have the correct configuration.

As I mentioned, I suspect this is related to the fact that the gmail account for the reCaptcha is not the same as the WordPress settings account or the Contact Form SMTP account.

Any other ideas?
Thanks.

Hi, any follow up on this? Thanks.

@takayukister Hi, can someone please advise me on what the problem is here?? Thanks.