Can’t view on Documents because of this error

Hello @dinaddd,

Thank you for reaching out!

Could you please check if the problem is caused by a caching, performance, or security plugin by disabling all of them?

If that didn’t help, please attach a copy of your site’s System Status report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

Look forward to hearing back from you.

@babylon1999

Hello, thank you for answering and I tried deactivated all plugins and the error is still there. Here is my status:

` WordPress Environment

WordPress address (URL): https://conferenziaworld.com
Site address (URL): https://conferenziaworld.com
WC Version: 8.2.0
REST API Version: ? 8.2.0
WC Blocks Version: ? 11.1.2
Action Scheduler Version: ? 3.6.3
Log Directory Writable: ?
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: en
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 6000
PHP Max Input Vars: 6000
cURL Version: 7.87.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.7.43-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.2.0
WC Database Prefix: wp_2k5xr90n0y_
Total Database Size: 95.12MB
Database Data Size: 69.38MB
Database Index Size: 25.74MB
wp_2k5xr90n0y_woocommerce_sessions: Data: 0.36MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2k5xr90n0y_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2k5xr90n0y_woocommerce_order_items: Data: 0.45MB + Index: 0.11MB + Engine InnoDB
wp_2k5xr90n0y_woocommerce_order_itemmeta: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
wp_2k5xr90n0y_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2k5xr90n0y_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2k5xr90n0y_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2k5xr90n0y_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2k5xr90n0y_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_actionscheduler_actions: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
wp_2k5xr90n0y_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_actionscheduler_logs: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_2k5xr90n0y_cleantalk_ac_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_cleantalk_connection_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_cleantalk_no_cookie_data: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_cleantalk_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_cleantalk_sfw: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_cleantalk_sfw_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_cleantalk_sfw_personal: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_cleantalk_spamscan_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_cleantalk_ua_bl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_cleantalk_wc_spam_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_cmplz_cookies: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_cmplz_dnsmpd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2k5xr90n0y_comments: Data: 2.52MB + Index: 0.92MB + Engine InnoDB
wp_2k5xr90n0y_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_duplicator_pro_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_mclean_refs: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_mclean_scan: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_options: Data: 11.44MB + Index: 0.53MB + Engine InnoDB
wp_2k5xr90n0y_postmeta: Data: 34.56MB + Index: 18.06MB + Engine InnoDB
wp_2k5xr90n0y_posts: Data: 10.52MB + Index: 1.02MB + Engine InnoDB
wp_2k5xr90n0y_post_smtp_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_post_smtp_logs: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2k5xr90n0y_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2k5xr90n0y_rank_math_analytics_objects: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_rank_math_internal_links: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
wp_2k5xr90n0y_rank_math_internal_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2k5xr90n0y_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2k5xr90n0y_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2k5xr90n0y_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_2k5xr90n0y_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2k5xr90n0y_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_2k5xr90n0y_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2k5xr90n0y_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_wc_customer_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_2k5xr90n0y_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2k5xr90n0y_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_2k5xr90n0y_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2k5xr90n0y_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2k5xr90n0y_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2k5xr90n0y_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2k5xr90n0y_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_2k5xr90n0y_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_2k5xr90n0y_wc_order_tax_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_2k5xr90n0y_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_wc_product_meta_lookup: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
wp_2k5xr90n0y_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2k5xr90n0y_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2k5xr90n0y_wpaas_activity_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

acf: 2
acf-field: 2
acf-field-group: 2
ajde_events: 113
attachment: 1321
cfmemailverification: 1
chat-room: 1
cookielawinfo: 15
custom_css: 24
easy-pricing-table: 2
edge: 2
et_body_layout: 1
et_footer_layout: 1
et_header_layout: 1
et_pb_layout: 72
et_template: 6
et_theme_builder: 1
event: 1
evo-tix: 2644
fmemailverification: 1
follow_up_email: 5
happyform: 2
hover_effect: 1
ig_campaign: 1
ig_message: 4
image_hover_effect: 1
ims_countdown: 1
lgx_lsp_shortcodes: 1
location: 1
logosliderwp: 1
mailpoet_page: 1
nav_menu_item: 45
nf_sub: 181
oembed_cache: 4
page: 130
popup: 34
popup_theme: 9
popupbuilder: 4
post: 2
postman_sent_mail: 250
pp_video_block: 17
product: 113
product_variation: 373
pwh_dcfh: 293
qrcode: 1
revision: 130
sa_slider: 53
shop_coupon: 58
shop_order: 2317
shop_order_refund: 5
smuzform: 1
soliloquy: 1
team_showcase_post: 17
wmpc-trash: 47
wp_global_styles: 1
wp_navigation: 1
wpcdt_countdown: 1
wpcode: 2
wpforms: 1
ycdcountdown: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (23)

Advanced Cron Manager: by BracketSpace – 2.5.2
Booster Plus for WooCommerce: by Algoritmika Ltd – 4.4.1
Anti-Spam by CleanTalk: by СleanTalk - Anti-Spam Protection – 6.20
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.5.5
Disable Gutenberg: by Jeff Starr – 3.0
Divi Contact Form Helper: by <a >Pak Web House</a> & <a >Pee-Aye Creative</a> – 1.5.2
Divi Extended Column Layouts: by Sean Barton - Tortoise IT – 2.0
Duplicate Page: by mndpsingh287 – 4.5.3
EventON: by AshanJay – 4.4.3
EventON - Event Tickets: by Ashan Jay – 2.2.3
Font Awesome: by Font Awesome – 4.4.0
WPCode Lite: by WPCode – 2.1.3.1
Local Google Fonts: by EverPress – 0.22.0
Popup Maker: by Popup Maker – 1.18.2
Rank Math SEO: by Rank Math – 1.0.203
Seraphinite Accelerator (Extended, limited): by Seraphinite Solutions – 2.20.28
Shortcodes for Divi: by WP Zone – 1.2.2
Slide Anything - Responsive Content / HTML Slider and Carousel: by – 2.4.9
Social Divi: by Jelle Roorda – 1.7.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.10

WooCommerce Payments: by Automattic – 6.6.0
WooCommerce: by Automattic – 8.2.0
WP Test Email: by Boopathi Rajan – 1.1.6 Inactive Plugins (1)

Post SMTP: by Post SMTP – 2.6.1 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
db-error.php: db-error.php Must Use Plugins (1)

WordPress automation by Installatron: by – Settings

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: ? Page not set
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #119008 - /checkout/
My account: #119009 - /my-account/
Terms and conditions: #130016 - /terms-and-conditions/ Theme

Name: Divi
Version: 4.22.0
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 6.6.0
Connected to WPCOM: Yes
WPCOM Blog ID: 210832127
Account ID: acct_1Ll6jgFhwPWb8ySy
Payment Gateway: Enabled
Test Mode: Disabled
UPE: Disabled
WooPay: Not eligible
Apple Pay / Google Pay: Disabled
Fraud Protection Level: basic
Multi-currency: Enabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Enabled
Logging: Enabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-10-11 13:10:07 +01:00
Options: ?
Notes: 136
Onboarding: completed Action Scheduler

Canceled: 7
Oldest: 2023-09-13 00:14:58 +0000
Newest: 2023-10-11 13:38:02 +0000

Complete: 281
Oldest: 2023-09-11 08:32:05 +0000
Newest: 2023-10-12 08:06:22 +0000

Failed: 152
Oldest: 2023-02-15 13:33:30 +0000
Newest: 2023-07-20 09:32:48 +0000

Pending: 3
Oldest: 2023-10-12 08:06:23 +0000
Newest: 2023-10-13 08:25:13 +0000 Status report information

Generated at: 2023-10-12 09:06:24 +01:00
`

Thank you and I hope it’s enough…

Hi @dinaddd

The error message “wpApiSettings is not defined” is often related to a JavaScript issue. This could be due to a conflict with your theme or one of your plugins.

Since you’ve already deactivated all plugins and the error is still there, I suggest temporarily switching your theme to a default WordPress theme, such as Storefront, to see if the issue persists. This will help us rule out any conflicts with your current theme.

If the problem still exists after switching the theme, it would be helpful if you could provide us with any JavaScript errors that you see in your browser’s console. You can access the console in most browsers by right-clicking on the page, selecting “Inspect”, and then clicking on the “Console” tab.

Please let us know the outcome of these tests so we can further assist you in resolving this issue.

Hello @shameemreza

I switched theme from Divi to others: Twenty Twenty-One , Twenty Twenty-Two and Twenty Twenty-Three. Unfortunately, there is still the error, so here is my Javascript: https://ibb.co/wh9FX2T

I hope this is what you want? Let me know when you need more details.

Thank you

Hello,

Did you manage to fix this issue? i have exactly the same issue. Please help me.

https://ibb.co/SdfCwqH

Hello @dinaddd,

Sorry for not updating the thread earlier. Our team was able to replicate the issue, a fix has already been released in version 6.6.1. Please update the plugin to the latest release.

For more details, you can visit: https://github.com/Automattic/woocommerce-payments/pull/7484

Thank you for bringing this to our attention!

Cheers!

CC: @steli85

Hello @babylon1999

I updated your Version 6.6.2 and it’s working ?? Thank you so much!