Can’t view blocked IPs

  • Resolved amsakwp

    (@amsakwp)


    6 years, 9 months ago

    Hello,

    For a few months now the recently blocked ip addresses are not populating on the “blocking” page of the backend of my site. I like to go in and manually make any suspicious ones permanent. I had been able to do this previously and am not having the issue on another site. Any idea how to fix this?

    Thank you,

    Nick

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  • Hello @amsakwp,

    Can you open up the Firewall > Rate Limiting page and let me know what the values are set to for the “Rate Limiting Rules?” This section lets you limit how many pages visitors and automated crawlers can access on your website per minute.

    When looking on the Live Traffic and Blocking pages, do you see any IPs listed or is the list empty? If it’s empty, it’s possible you have CloudFlare’s Rocket Loader service running on the site. We’ve seen a couple times where Rocket Loader breaks the javascript/jQuery on the page. Going in and turning off Rocket Loader on the CloudFlare site resolves the issue and lets you see the blocked IP addresses.

    Thanks,
    Steve

    Hello!

    I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

    Thanks and have a great day!
    Chloe

Viewing 2 replies - 1 through 2 (of 2 total)
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