Can’t use plugin

  • I’ve set up the plugin just as explained. I’ve got my Developer Test Key, Test Account Number and
    Test Meter Number, and also I’ve got an email with my Web Services Password.
    Still, when I try to buy on my website, I am getting this information: There are no shipping methods available. Please ensure that your address has been entered correctly, or contact us if you need any help.
    I’ve enabled Debug mode, and this is the problem:
    [Severity] => ERROR
    [Source] => prof
    [Code] => 1000
    [Message] => Authentication Failed
    I’m aware that this means that I haven’t entered correct information when setting up the plugin, but I’ve tried many times, and those are the only account information I’ve got. I have found on your website screenshots of how to know what information goes to what field in plugin settings, and I’ve done it right.
    My shop is shipping from Beazil, and I’ve tried to put some US address to checkout, but I’m getting the same message.
    I am using basic, free version of the plugin.
    So, can you please help me solve this problem? I’m working on this for a few days, and I’m pretty tired and helpless.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Andyvalente,

    You are correct when you say that “I haven’t entered correct information when setting up the plugin”. However, we hope you are checking the right debug data.

    Can you please provide us the debug data here so that I can check it personally?
    Note : Kindly remove all account specific info from the request and response as this is a public forum.

    Thread Starter Anderson Valente

    (@andyvalente)

    Ty for your reply!

    FedEx ADDRESS VALIDATION REQUEST:
    Array
    (
    [WebAuthenticationDetail] => Array
    (
    [UserCredential] => Array
    (
    [Key] => *********
    [Password] => **********
    )

    )

    [ClientDetail] => Array
    (
    [AccountNumber] => *******
    [MeterNumber] => *******
    )

    [TransactionDetail] => Array
    (
    [CustomerTransactionId] => *** Address Validation Request v2 from WooCommerce ***
    )

    [Version] => Array
    (
    [ServiceId] => aval
    [Major] => 2
    [Intermediate] => 0
    [Minor] => 0
    )

    [RequestTimestamp] => 2018-03-19T13:02:24+00:00
    [Options] => Array
    (
    [CheckResidentialStatus] => 1
    [MaximumNumberOfMatches] => 1
    [StreetAccuracy] => LOOSE
    [DirectionalAccuracy] => LOOSE
    [CompanyNameAccuracy] => LOOSE
    [ConvertToUpperCase] => 1
    [RecognizeAlternateCityNames] => 1
    [ReturnParsedElements] => 1
    )

    [AddressesToValidate] => Array
    (
    [0] => Array
    (
    [AddressId] => WTC
    [Address] => Array
    (
    [StreetLines] => Array
    (
    [0] => 1202 Chalet Ln
    [1] => Do Not Delete – Test Account
    )

    [PostalCode] => 72601
    )

    )

    )

    )

    FedEx ADDRESS VALIDATION RESPONSE:
    stdClass Object
    (
    [HighestSeverity] => ERROR
    [Notifications] => stdClass Object
    (
    [Severity] => ERROR
    [Source] => prof
    [Code] => 1000
    [Message] => Authentication Failed
    )

    [TransactionDetail] => stdClass Object
    (
    [CustomerTransactionId] => *** Address Validation Request v2 from WooCommerce ***
    )

    [Version] => stdClass Object
    (
    [ServiceId] => aval
    [Major] => 2
    [Intermediate] => 0
    [Minor] => 0
    )

    )

    FedEx REQUEST:
    Array
    (
    [WebAuthenticationDetail] => Array
    (
    [UserCredential] => Array
    (
    [Key] => *********
    [Password] => *********
    )

    )

    [ClientDetail] => Array
    (
    [AccountNumber] => ********
    [MeterNumber] => ********
    )

    [TransactionDetail] => Array
    (
    [CustomerTransactionId] => *** WooCommerce Rate Request ***
    )

    [Version] => Array
    (
    [ServiceId] => crs
    [Major] => 22
    [Intermediate] => 0
    [Minor] => 0
    )

    [RequestedShipment] => Array
    (
    [PreferredCurrency] => USD
    [DropoffType] => REGULAR_PICKUP
    [ShipTimestamp] => 2018-03-20T00:00:00+00:00
    [PackagingType] => YOUR_PACKAGING
    [Shipper] => Array
    (
    [Address] => Array
    (
    [PostalCode] => 9******
    [CountryCode] => BR
    )

    )

    [ShippingChargesPayment] => Array
    (
    [PaymentType] => SENDER
    [Payor] => Array
    (
    [ResponsibleParty] => Array
    (
    [AccountNumber] => *********
    [CountryCode] => BR
    )

    )

    )

    [RateRequestTypes] => LIST
    [Recipient] => Array
    (
    [Address] => Array
    (
    [Residential] => 1
    [PostalCode] => 72601
    [City] => CAXIAS DO SUL
    [StateOrProvinceCode] => AR
    [CountryCode] => US
    )

    )

    [RequestedPackageLineItems] => Array
    (
    [0] => Array
    (
    [SequenceNumber] => 1
    [GroupNumber] => 1
    [GroupPackageCount] => 1
    [Weight] => Array
    (
    [Value] => 15
    [Units] => KG
    )

    [Dimensions] => Array
    (
    [Length] => 550
    [Width] => 450
    [Height] => 340
    [Units] => CM
    )

    [InsuredValue] => Array
    (
    [Amount] => 244
    [Currency] => USD
    )

    )

    )

    [PackageCount] => 1
    [TotalInsuredValue] => Array
    (
    [Amount] => 244
    [Currency] => USD
    )

    [CustomsClearanceDetail] => Array
    (
    [DutiesPayment] => Array
    (
    [PaymentType] => SENDER
    [Payor] => Array
    (
    [ResponsibleParty] => Array
    (
    [AccountNumber] => *********
    [CountryCode] => BR
    )

    )

    )

    [Commodities] => Array
    (
    [0] => Array
    (
    [Name] => automatic-rotisserie-eletric-bbq-vitta-smart-3-skewers
    [NumberOfPieces] => 1
    [Description] =>
    [CountryOfManufacture] => BR
    [Weight] => Array
    (
    [Units] => KG
    [Value] => 15
    )

    [Quantity] => 1
    [UnitPrice] => Array
    (
    [Amount] => 244
    [Currency] => USD
    )

    [CustomsValue] => Array
    (
    [Amount] => 244
    [Currency] => USD
    )

    )

    )

    [CommercialInvoice] => Array
    (
    [Purpose] => SOLD
    )

    [CustomsValue] => Array
    (
    [Currency] => USD
    [Amount] => 244
    )

    )

    )

    )
    FedEx RESPONSE:
    stdClass Object
    (
    [HighestSeverity] => WARNING
    [Notifications] => Array
    (
    [0] => stdClass Object
    (
    [Severity] => WARNING
    [Source] => crs
    [Code] => 556
    [Message] => There are no valid services available.
    [LocalizedMessage] => There are no valid services available.
    )

    [1] => stdClass Object
    (
    [Severity] => WARNING
    [Source] => crs
    [Code] => 835
    [Message] => Destination Postal-City Mismatch.
    [LocalizedMessage] => Destination Postal-City Mismatch.
    )

    )

    [TransactionDetail] => stdClass Object
    (
    [CustomerTransactionId] => *** WooCommerce Rate Request ***
    )

    [Version] => stdClass Object
    (
    [ServiceId] => crs
    [Major] => 22
    [Intermediate] => 0
    [Minor] => 0
    )

    )

    Hi,

    On checking this, we are not finding any fault.
    Note : The authentication erroris not the problem as it only tells whether your account is enabled for residential rates.

    Can you please raise a ticket to our support so that we can take this up and help you?

Viewing 3 replies - 1 through 3 (of 3 total)
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