Can’t use Backup data (click to download) on Digital Ocean Spaces

  • Resolved psychopsia

    (@psychopsia)


    10 months ago

    Hello! I have connected the plugin to Digital Ocean Spaces through “S3-Compatible (Generic)” option and I’m having issues trying to download backup files from the remote server. This is what I get when I click on any download buttons:

    Remote fetch failed
    No local copy present.

    When I go to DO Spaces, I see all backup zip files on the remote location. Expected result is to be able to download files within the plugin with no additional access requirements, so any admin can download those files whenever they want.

    Current settings with no custom changes:

    • S3 access key: ***
    • S3 secret key: ***
    • S3 location: s3generic://website-backup/mysite
    • S3 end-point: mybackupsite.nyc3.digitaloceanspaces.com
    • Bucket access style: Path style
    • Signature version: SigV4
    • Split archives every: 400 MB (I even tried lowering to 25 MB with no luck)
    • Delete local backup: Checked
    • Files backup schedule: Manual
    • Database backup schedule: Manual

    I tried this using WPEngine and NameHero servers with WP 6.4.2, UpdraftPlus 1.23.16 and PHP 8.2.14.

    Let me know if you need additional info. Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 16 replies (of 16 total)
  • Plugin Support vupdraft

    (@vupdraft)

    Apologies, for a minute there I got confused with Digital Ocean (hosting) and Digital Ocean spaces.

    Can you check with your hosting to see if the is anything blocking the download (In instances like this we normally find that there is and the once the hosting “allows It” you can retrieve the backup)

Viewing 16 replies (of 16 total)
  • The topic ‘Can’t use Backup data (click to download) on Digital Ocean Spaces’ is closed to new replies.