Can’t upload media to site via WordPress Media library

Are there any errors of some sort? Are you using drag & drop or browse and what type of file are you trying to upload?

I’m asking all these just in case there’s a known issue first of all or if the file is big maybe your server is cutting you off so it’s not by WordPress itself.

Best regards,
Konstantinos

Hi Parker!

I have a couple questions.
– What browser are you using? and have you tried to use a different browser to upload? It could be a compatibility issue.
– Are images you successfully uploaded before showing up in your media library? If they aren’t, or are showing up a broken links, it means file permissions changed. If thats the case, you’ll need to access your FTP client to change permissions on the upload folder. Usually you’ll get a message on the side of the screen stating, “unable to create directory…” when this is the case.

Can you provide a screen shot?

Thanks!
Aniello

I’m using Chrome! I could try with IE… And there are some broken links showing. How do I access my FTP client?

Here is a screenshot of my problem!
https://drive.google.com/open?id=0B8bU2dejfExhWngwT09GTmFudVU

Thanks for the help!

@rackwareinc

Thanks for providing that information!

First. I noticed WordPress is prompting you to upgrade. I’d do that first! I’m a huge proponent of keeping up to date on the latest versions, that way you can always rule out pervious bugs with older versions when your problem solving.

I would try using another browser first. But since you have images with broken links (I’m going to assume they were working before) I’m guessing your file permissions changed. You’ll need to log in with an FTP client and navigate to the WordPress content folder, in there you’ll see another folder called uploads. Right-click on that, and select File Permissions. When the box pops up, check and make sure the Numeric value is set to either 744 or 755. Underneath that option make sure the box is checked for “Recurse into subdirectories”, and underneath that check the radio button next to “Apply to all files and directories”, then click ok.

I hope this helps!
Aniello

• This reply was modified 7 years, 7 months ago by Neal.

Sorry, forgot to address the FTP client question. You’ll need to download an FTP client like Filezilla. If your working for a company they may already have one set up. If not, there are several out there to choose from. Then you’ll need to log into your site directory.

• This reply was modified 7 years, 7 months ago by Neal.
• This reply was modified 7 years, 7 months ago by Neal.