Can't upload media or publish changes on THIS computer only

  • Very weird scenario – I can’t find the solution anywhere. I’ll try be brief:

    * GoDaddy WordPress Managed Hosting (contacted them 4 times with no solution)
    * Site previously built completely fine on this computer.
    * Log on last week to continue working on the site.
    * A few images uploaded fine, then when I tried again…
    * Uploading images causes an HTTP error.
    * Publishing changes causes a 408 timeout, or connection error.
    * Adding posts, changing featured images, certain other back end settings work fine.
    * Occurs on Firefox/Chrome/Edge, with many cookie and cache refreshes, etc.
    * Made a few user accounts and doesn’t work on any of them.

    Here is where it gets weird:
    * Uploading images and publishing changes works on my cellphone and laptop (same router/modem)
    * This computer is the only one it doesn’t seem to work on
    * This computer works fine on 9 other wordpress client sites, tested them all (even another GoDaddy site)
    * GoDaddy support was able to add images and publish fine – making it seem like the installation is just fine.
    * They flushed my IP and my site, I did an ipconfig DNS flush, I unplugged and replugged everything multiple times, disabled/enabled windows firewall – still no luck.
    * Each morning, one image or one publish change might slowly leak through as successful, but it stops there.
    * When I run the Network tool on Chrome it seems to get stuck at /wp-admin/async-upload.php
    * Saving Drafts, Adding new Categories or Tags to things all seem to work fine.

    …so you see my dilemma. I have ruled out plugins, internet connection, wordpress installation, server, etc.

    The only thing I know to be true:
    1. It is only happening on THIS computer specifically.
    2. It is only happening on THIS wordpress site specifically.

    My initial thought was I somehow was put on an ip ban or something triggered a ban on just this computer – but once again it is confusing as I can upload media and make changes on other devices on the same router/modem.

    Thoughts?!?! I am at a loss here.
    Site is at https://repwindowsdoors.net for reference.

Viewing 15 replies - 1 through 15 (of 38 total)

  • Did you do a hard reset on the modem?

    Can you go to somewhere like a Starbucks and try a different network?

    Who is your ISP? They may have you blocked.

    I know you have ruled out the router/modem but I am reaching here.

    Thread Starter Unsu

    (@unsu)

    Hi kmessinger,

    Would be hard to move this desktop, but could possibly try that.

    My concern is that the laptop and cellphone are on the same connection and works fine, which leads me to believe it’s specific to this computer.

    I didn’t hard reset the modem, as I did rule it out due to the fact that every single other command/website/login works – but could try that as well.

    Ha. Don’t move the desktop.

    I know you ruled out the modem but try the reset. I will run this by some other support folks.

    Did you try a different browser? If you are using Chrome, hit F12. Make sure it is on console and see if there are any errors when you try to upload.

    Moderator Samuel Wood (Otto)

    (@otto42)

    www.remarpro.com Admin

    Look at the image files themselves. How big are they, in pixels? Seriously, filesize doesn’t matter, but resolution very much does.

    When I run the Network tool on Chrome it seems to get stuck at /wp-admin/async-upload.php

    Compare that file to the same file in one of the working sites.

    Thread Starter Unsu

    (@unsu)

    Hey,

    Yes – tried on all 3 browsers (well, all 3 relevant!)
    Console on chrome returns:
    POST https://repwindowsdoors.net/wp-admin/async-upload.php net::ERR_CONNECTION_RESET

    I’ll try the hard reset right now on the modem.

    I was also thinking of trying to restore the WP database/files to a week ago or something. One good thing Godaddy Managed wordpress does is a full site backup every day for 30 days.

    Once again, because it works on the same account on the same IP on my other devices, it doesn’t make sense to me, but who knows – it could work!

    Thread Starter Unsu

    (@unsu)

    Hi Samuel,

    They are very basic 30-100kb files, small sizes, done in Photoshop at 72.
    I am really confident I am not making any glaring mistakes on my end, as I am working in 8-10 different WordPress sites as a living all day and night!

    Kmessinger,

    When I run the console and do the image uploads on any other wordpress site, the async-upload.php error doesn’t show up!

    Thread Starter Unsu

    (@unsu)

    Update:

    *Hard reset on modem
    *Rolled back the database and files to a restore point 3 weeks ago.

    Still having the issue!

    I’m tempted to try export and import the entire site on another server and see how it reacts.

    There is an async-upload.php on each site . . . are you networked like multisite?

    Thread Starter Unsu

    (@unsu)

    On each site? I don’t follow sorry! I am only referring to the one site.
    https://repwindowsdoors.net/

    I don’t do multisite, nope!

    Moderator Samuel Wood (Otto)

    (@otto42)

    www.remarpro.com Admin

    Can you give any details about these specific images? Do some work and some don’t? We need specific info.

    Debugging consists of finding what fails and what works. Without that, we’re in the dark.

    Thread Starter Unsu

    (@unsu)

    Samuel,
    I couldn’t agree more – and appreciate the help in any form.

    No pictures work specifically.
    As I said, each morning I tried (as Godaddy originally told me it was a server-wide issue…but wasn’t related to this in the end as they have resolved it), and sometimes a picture might go through, or a page edit would save…but never any more than 1, and normally it just wouldn’t work.

    I can give you admin access to check it out, but the problem is that it will more than likely WORK for you, as it only seems to be this particular desktop I am on that is causing a problem.

    Thread Starter Unsu

    (@unsu)

    And as I also stated earlier – any and all pictures/media I try upload, or any page changes I try publish on both my cellphone or laptop, both work as intended, quickly and without error. All within the same username as I am using on this desktop.

    Curious, can you upload the same images that fail on the PC from the laptop or other devices that have worked?

    Since they are all going through the same router/modem, all the devices do have the same WAN IP address https://whatismyipaddress.com/ correct?

Viewing 15 replies - 1 through 15 (of 38 total)
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