can’t upload media in activity stream on mobile phone

  • Resolved fsule

    (@fsule)


    4 years, 11 months ago

    Hello, please i have a problem with media upload with my website.
    The problem is that i can upload media in activity stream when i open my site on a computer but i can not upload media in activity stream when i open my site on a mobile phone. When i open my site on a mobile phone, the media upload icon next to the text area will be inactive or unclickable and hence media files will not be able to be uploaded. Please help me solve this problem. Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter fsule

    (@fsule)

    Please great minds help me solve this problem. Thank you.

    Plugin Contributor Krupa Nanda

    (@krupajnanda)

    Hi @fsule,

    Can you please let us know which device you are using currently? This way it will help us to identify if the problem is specific to any device.

    Can you please open a new ticket on our support channel – rtmedia.io/support/ to get the quick response from our support team.

    Have a nice day!

    Regards,
    Krupa

    Thread Starter fsule

    (@fsule)

    Please what do you mean by the device i’m using. Came again with what you said please so i can understand you. I’m a novice in these things. Thank you.

    Plugin Contributor Krupa Nanda

    (@krupajnanda)

    Hi,

    Thank you for opening the ticket on our support thread! We will communicate over there only.

    Thanks,
    Krupa

Viewing 4 replies - 1 through 4 (of 4 total)
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