Can’t Update WooCommerce Customer Statement

  • Resolved Dustin Meyer

    (@dmeyerlwam)


    3 years, 3 months ago

    I’m running into an issue where I can’t update from my original Temp domain to my live domain.

    Currently, I go to update the “Customer Bank Statement” Setting under payments, and the site prompts a save, however, it reverts back to the temp domain.

    Already tried the plugin troubleshooting and theme with no luck.

    Help?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support B C. a11n

    (@battouly)

    Hi there @dmeyerlwam,

    Are you using WooCommerce Payments and trying to customize how the customers can see their credit card statements for the order?

    Can you please a screenshot without any sensitive information on it for context?

    I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
    You can simply drag the image and drop it to generate a link to share.

    Thanks!

    Thread Starter Dustin Meyer

    (@dmeyerlwam)

    Yes, I’m using WooCommerce Payments and want to update how the captured payment appears on their statement.

    All I need to do is update that field, as it is showing a staging URL.

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    Hello @dmeyerlwam!

    If you would like to change how the payments appears on the statements, go to WooCommerce > Settings > Payments > WooCommerce Payments > Transactions and deposits and update the Customer bank statement field.

    Thread Starter Dustin Meyer

    (@dmeyerlwam)

    I know how to update it, the issue is when I go to update, it reverts back to my temporary domain.

    Plugin Support Raif D. a11n

    (@rdeari)

    Hi @dmeyerlwam,

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Also, can you please share a screenshot without any sensitive information on it for context?

    You can use https://snipboard.io/ for that please follow the instructions on the page, then paste the URL(s) in your reply.

    Thanks!

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @dmeyerlwam,

    Since we haven’t heard from you in a while, we’re hoping that means you were able to get this resolved. I’m going to close this thread out now.

    If you’re still having trouble, please open up a new topic and we’ll be happy to help out.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Can’t Update WooCommerce Customer Statement’ is closed to new replies.