Can’t update users, even though option set

  • Resolved traumahealing

    (@traumahealing)


    6 years, 7 months ago

    Hello there,

    I just tested out importing a new user account, and changing out the email address of said user.

    It bounced back a dialogue box error: “problems with [username] and we are going to skip.
    ERROR: USername already exists.”

    In the settings, however, the drop down option “Update Existing Users” is set to “yes”.
    I have turned off email notifications, and turned off “updating role”. Still no success. I only updated the users’ email and first name in my cvs file.

    I’m stuck, any ideas where I can start looking?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter traumahealing

    (@traumahealing)

    I have also tried this on a fresh site with just import-users installed. It seems I just can’t update users if they already exist.

    Plugin Author Javier Carazo

    (@carazo)

    @traumahealing,

    We are now in holidays. We will answer and help you as soon as we arrive at office.

    Sorry for the delay but this is the only week in all the summer that we are offline.

    Thread Starter traumahealing

    (@traumahealing)

    No worries, Javier, enjoy your holiday.

    Plugin Author Javier Carazo

    (@carazo)

    @traumahealing,

    Good morning I am here.

    Is there in your CSV file some column with ID?

    Thread Starter traumahealing

    (@traumahealing)

    Hi Javier, no, there isn’t. just Username, email, First name, last name. I’m not necessarily tracking that, just adding users into my system. Is the user_ID required for automatic updating?

    Plugin Author Javier Carazo

    (@carazo)

    You should not use the user_ID.

    The error raise here:

    if( is_wp_error( $user_id ) ){ // in case the user is generating errors after this checks
						$error_string = $user_id->get_error_message();
						echo '<script>alert("' . __( 'Problems with user:', 'import-users-from-csv-with-meta' ) . $username . __( ', we are going to skip. \r\nError: ', 'import-users-from-csv-with-meta') . $error_string . '");</script>';
						continue;
					}

    This is really strange, the plugin is prepared to be able to update users (there are thousends of user which are doing it) and if you do not use an ID column, this is really strange.

    Maybe there is something in your system creating the problem. We should look at your site but yes, it won’t be a free support.

    Not sure about what can be happening.

Viewing 6 replies - 1 through 6 (of 6 total)
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