Can’t update the contact number in the header
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Hello,
for some reason, the plugin won’t update the contact number. I cleared the cache and everything, it still shows the old number. It shows up for a few seconds then reverts to old number.
Please see the link to see images
https://www.filemail.com/d/jjranputgcwdmpd
== Server Environment == Operating System: Linux Software: nginx/1.21.4 MySQL version: mariadb.org binary distribution v10.6.12 PHP Version: 7.4.33 PHP Memory Limit: 1024M PHP Max Input Vars: 10000 PHP Max Post Size: 1024M GD Installed: Yes ZIP Installed: Yes Write Permissions: All right Elementor Library: Connected == WordPress Environment == Version: 6.5.3 Site URL: https://rhythmicskills.co.uk Home URL: https://rhythmicskills.co.uk WP Multisite: No Max Upload Size: 1 GB Memory limit: 40M Max Memory limit: 1024M Permalink Structure: /%postname%/ Language: en Timezone: 0 Admin Email: [email protected] Debug Mode: Inactive == Theme == Name: Hello Elementor Version: 3.0.2 Author: Elementor Team Child Theme: No == User == Role: administrator WP Profile lang: en User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36 == Active Plugins == All in One SEO Version: 4.6.3 Author: All in One SEO Team Classic Editor Version: 1.6.3 Author: WordPress Contributors Code Snippets Version: 3.6.5.1 Author: Code Snippets Pro Contact Form 7 Version: 5.9.5 Author: Takayuki Miyoshi Contact Form CFDB7 Version: 1.2.7 Author: Arshid Core Web Vitals Booster Version: 1.2.2 Author: Nestify Team Country State City Dropdown CF7 Version: 2.7.2 Author: Trusty Plugins Elementor Version: 3.21.8 Author: Elementor.com Elementor Header & Footer Builder Version: 1.6.35 Author: Brainstorm Force, Nikhil Chavan Element Pack Lite - Addons for Elementor Version: 5.6.5 Author: BdThemes ElementsKit Lite Version: 3.1.4 Author: Wpmet Essential Addons for Elementor Version: 5.9.22 Author: WPDeveloper Google Analytics for WordPress by MonsterInsights Version: 8.26.0 Author: MonsterInsights LearnPress Version: 4.2.6.7 Author: ThimPress ManageWP - Worker Version: 4.9.20 Author: GoDaddy PDF viewer for Elementor & Gutenberg Version: 1.3.2 Author: Kazbek Kadalashvili Royal Elementor Addons Version: 1.3.976 Author: WP Royal Search & Filter Version: 1.2.16 Author: Code Amp Site Reviews Version: 7.0.10 Author: Paul Ryley Ultimate Member Version: 2.8.6 Author: Ultimate Member Widgets for Google Reviews Version: 11.8.4 Author: Trustindex.io <[email protected]> WPForms Lite Version: 1.8.8.3 Author: WPForms WP Mail SMTP Version: 4.0.1 Author: WP Mail SMTP WP STAGING WordPress Backup Plugin - Backup Duplicator & Migration Version: 3.6.0 Author: WP-STAGING, WPStagingBackup == Must-Use Plugins == CDN Cache Helper Version: 2.0.0 Author: Index WP MySQL For Speed Upgrade Filter for mu-plugins. Version: 1.4.15 Author: WP CLI Login Command Server Version: 1.2 Author: Evan Mattson WP Security Helper Version: 2.0.0 Author: == Elements Usage == page : 3 button : 1 divider : 5 eael-cta-box : 1 heading : 8 image : 8 text-editor : 5 wp-post : 1 icon-list : 2 navigation-menu : 1 site-logo : 1 social-icons : 1 wp-page : 31 button : 5 divider : 7 eael-contact-form-7 : 1 eael-cta-box : 2 eael-dual-color-header : 1 eael-fancy-text : 1 google_maps : 1 heading : 22 icon-box : 3 icon-list : 2 image : 19 image-box : 14 image-carousel : 3 image-gallery : 1 page-title : 20 pdfjs-viewer : 6 shortcode : 2 social-icons : 1 spacer : 13 text-editor : 14 video : 3 == Settings == cpt_support: post, page, e-landing-page, elementskit_content, elementskit_template, elementskit_widget, lp_course, lp_lesson, lp_quiz, lp_question, elementor-hf, wpr_templates, wpr_mega_menu allow_tracking: yes unfiltered_files_upload: 1 font_display: swap == Elementor Experiments == Improved Asset Loading: Active by default Improved CSS Loading: Active by default Inline Font Icons: Inactive by default Additional Custom Breakpoints: Active by default admin_menu_rearrangement: Inactive by default Flexbox Container: Inactive by default Upgrade Swiper Library: Active by default Grid Container: Active by default Nested Elements Performance: Inactive by default Optimized Control Loading: Inactive by default Hello Theme Header & Footer: Active by default Elementor Home Screen: Active by default Editor Top Bar: Inactive by default Build with AI: Active by default Landing Pages: Active by default Nested Elements: Inactive by default Lazy Load Background Images: Inactive by default == Log == Log: showing 20 of 382024-04-26 00:04:11 [info] Elementor/Upgrades - _on_each_version Start 2024-04-26 00:04:12 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.21.2', 'to' => '3.21.3', )] 2024-04-26 00:04:15 [info] Elementor/Upgrades - _on_each_version Finished 2024-04-26 00:04:15 [info] Elementor/Upgrades - _on_each_version Start 2024-04-26 00:04:15 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.21.2', 'to' => '3.21.3', )] 2024-04-30 18:04:05 [info] elementor::elementor_updater Started 2024-04-30 18:04:05 [info] Elementor/Upgrades - _on_each_version Start 2024-04-30 18:04:06 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.21.3', 'to' => '3.21.4', )] 2024-04-30 18:04:07 [info] Elementor/Upgrades - _on_each_version Finished 2024-04-30 18:04:07 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.21.3', 'to' => '3.21.4', )] 2024-05-11 00:16:49 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.21.4', 'to' => '3.21.5', )] 2024-05-23 21:36:34 [info] elementor::elementor_updater Started 2024-05-23 21:36:34 [info] Elementor/Upgrades - _on_each_version Start 2024-05-23 21:36:34 [info] Elementor/Upgrades - _on_each_version Finished 2024-05-23 21:36:34 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.21.4', 'to' => '3.21.5', )] 2024-05-23 21:40:28 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.21.5', 'to' => '3.21.7', )] 2024-05-30 09:33:29 [info] elementor::elementor_updater Started 2024-05-30 09:33:29 [info] Elementor/Upgrades - _on_each_version Start 2024-05-30 09:33:29 [info] Elementor/Upgrades - _on_each_version Finished 2024-05-30 09:33:29 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.21.5', 'to' => '3.21.8', )] PHP: showing 1 of 1PHP: 2024-04-24 12:25:17 [warning X 187][/home/ki720iak4cvv/public_html/wp-content/plugins/elementor/includes/widgets/icon-box.php::708] Undefined array key "icon" [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] JS: showing 4 of 4JS: 2024-04-24 23:17:24 [error X 2][https://rs.uk5.cdn-alpha.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.21.2:3:220348] Cannot read properties of undefined (reading 'add') JS: 2024-04-25 00:03:19 [error X 1][https://rs.uk5.cdn-alpha.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.21.2:3:821087] Cannot read properties of undefined (reading 'toLowerCase') JS: 2024-04-25 00:09:54 [error X 1][https://rs.uk5.cdn-alpha.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.21.2:3:280634] Cannot read properties of undefined (reading 'top') JS: 2024-04-25 23:08:53 [error X 12][https://rs.uk5.cdn-alpha.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.21.2:3:821594] Cannot read properties of undefined (reading 'localized') == Elementor - Compatibility Tag == Elementor Header & Footer Builder: Compatibility not specified Element Pack Lite - Addons for Elementor: Compatibility not specified Essential Addons for Elementor: Compatibility not specified PDF viewer for Elementor & Gutenberg: Compatibility not specified Royal Elementor Addons: Compatibility not specifiedThe page I need help with: [log in to see the link]
Viewing 4 replies - 1 through 4 (of 4 total)
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Hello Herman,
The screenshot you shared shows the correct contact number, however, the ‘Elementor Header & Footer’ plugin is not activated in that screenshot. This suggests that the issue might be related to the plugin. However, when I accessed the website from another browser, it still displayed the old number. Upon refreshing the browser, the new number briefly appears but then reverts to the old one. I tested this with the cache both on and off, but unfortunately, the problem persists. ??
Please see the new video clip of the issue
Viewing 4 replies - 1 through 4 (of 4 total)
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