Can’t update post a second time

  • Resolved LS

    (@lsterling03)


    4 years ago

    We are having issues when a user updates a post they created. They click on the post from the dashboard, and update the post. That works. But if they try to update it a second time, it just spins. If they manually go to the dashboard again, click to edit it, then they can update it again. But they can never update it a second time without first going back to their dashboard page manually and clicking back into the post from there.

    And on Firefox, it doesn’t let you update it at ALL. Not even the first time. Private window or regular browser. It just spins. This is Firefox only. Safari and Chrome let you update it the first time.

    Also, it is not honoring our redirect settings on post submit. We set it to go directly to the dashboard on update, but it just stays on the same page with a “Post updated successfully” message. I temporarily edited the plugin code directly to make it go to the dashboard URL, and that worked. So it seems to not be recognizing the form settings.

    I have tried deactivating all plugins except ACF and WPUF. I have tried using the default WordPress theme. Same issue. We are on WP Engine which has caching — could there be a conflict with that?

    Thanks for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter LS

    (@lsterling03)

    Update: It appears that I’m getting a 403 error on the wp-admin/ajax-php when this issue occurs. Do you know what would cause it to block the ajax on the second time around?

    I reached out to WP Engine tech support, and they looked into it and said this:

    “So after thoroughly checking we cannot find anything on our end causing these 403s, it seems that the plugin itself that causes the 403s. It seems like everything is being authorized with the request to start with but then the plugin breaks it.”

    Do you have any ideas?

    • This reply was modified 4 years ago by LS.
    Thread Starter LS

    (@lsterling03)

    Update #2: It seems the issue was we were not loading our staging site over https. It was loading over http. Once I realized that and changed it, the 403 ajax error went away. So if anyone else has this mystery 403 problem, check your URL!

    However, we do still have the issue with the redirection not working. We have it set to redirect to the dashboard. But it just stays on the page after updating.

    Hello @lsterling03,

    Before we can request our developers to check this and share some ideas – please try to check the issue using a default theme like twenty twenty and then check if the issue exists.

    This is just for checking purpose.

    regards,

    Thread Starter LS

    (@lsterling03)

    Yes, I mentioned that I have tested everything with the default theme and with plugins deactivated. However, I have opened a support ticket on the website since I have the pro version, so you can disregard this here. Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Can’t update post a second time’ is closed to new replies.
  • In: Plugins
  • 4 replies
  • 2 participants
  • Last reply from: LS
  • Last activity: 4 years ago
  • Status: resolved