Can’t update File manager

  • Resolved Celia N. Foster

    (@celia-n-foster)


    1 year, 6 months ago

    I need my order ID. I deleted my initial email containing the information. I am aware or am led to believe that one cannot even submit a support ticket on the File Manager website without an order ID number. I tried submitting a support request with an order number provided on the “My Account” section, but I have no idea if the message truly went through or not. I think the requirement of the order ID number is pointless if a user doesn’t remember it and have the information readily available just to submit a support ticket asking for that very detail. The plugin stopped working on my wordpress site anyway. I don’t know exactly when as I found out just a few days ago. Then I noticed on the plugin portion of my wordpress that this plugin had just been updated 4 days ago and is fully compatible in wordpress 6.2.

    What do I do? Is it possible for me to get my order id number again?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support File Manager Support

    (@filemanagersupport)

    Hello @celia-n-foster,

    Thank you for reaching out to us. We appreciate the opportunity to assist you.

    Regarding your question, you can enter anything in the order ID section, such as NA or 1234.

    For privacy purposes, we will continue the conversation via email at [email protected]. Kindly provide us with the following details:

    1. The email address used to purchase the license.
    2. The domain or website name associated with the license.

    We will respond as quickly as possible to provide you with the necessary assistance.

    Best regards,
    The Support Team – File Manager

    Thread Starter Celia N. Foster

    (@celia-n-foster)

    Thanks for getting back to me so fast. A lot of other support you have to wait at least a few days. I did email support with the email and domain info. The other ticket I created on the wordpress file manager I just got a reply from, too. Nice.

    Thanks.

    -Celia

Viewing 2 replies - 1 through 2 (of 2 total)
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