Cant update emails settings

  • Resolved kostas146

    (@kostas146)


    4 years, 1 month ago

    Hello,
    I’m trying to update woocommerce emails settings because it has a special character and I guess that why my emails go to spam. But the main problem is: when I’m trying to update settings I get “The address you are looking for does not exist.” error.
    Tried deactivating plugins, but didn’t help.

    here is a photo of the error:

    Cant update

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    Could you please share with us the special character so that we can test it on our end?

    Thank you!

    Thread Starter kostas146

    (@kostas146)

    The character is ” ? “

    Thread Starter kostas146

    (@kostas146)

    Anyway problem is that i can’t update anything there it redirects me to the error I just showed you, now I need to change email logo and it does the same thing.
    What can cause a problem?

    • This reply was modified 4 years ago by kostas146.
    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    That’s strange! This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like?Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

    I hope that helps!

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @kostas146,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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