Can’t update/add Pages on GoDaddy hosting

  • Trying to update or add a Page results in “Updating failed” message. This is on Godaddy Managed WordPress hosting (which is junk – no access to log files!) Tried deactivating all plugins and the theme files – still didn’t work. Installed the “Classic Editor” plugin and that’s working as a workaround for now.

    I’m guessing this is something about the way the Gutenberg editor saves updates and Godaddy’s shared server architecture not playing well together.

    • This topic was modified 6 years, 3 months ago by codesmithsf.
Viewing 4 replies - 16 through 19 (of 19 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Would you consider enabling debug mode on your live site to figure out the error? I can’t say whether this will show errors to real users on your site.

    I went through a similar experience. Try turning off Modsecurity for your domain in cpanel. Particularly rule id 340149 is blocking the requests. If your problem is solved when the Modsecurity is switched off, then the problem is with the rules in that firewall. Gutenberg is triggering some of their rules. Either Gutenberg should rectify it or the Modsecurity rules need to be modified. Till then many will face these problems.

    Thread Starter codesmithsf

    (@codesmithsf)

    @anevins – I enabled debug mode but it didn’t seem to do anything. No errors were displayed to the screen. Perhaps Godaddy overrides it somehow.

    @madhivanan – this is Godaddy’s Managed WordPress plan – there’s no cpanel access.

    Hi @codesmithsf

    I am one of the developers on the GoDaddy Managed WordPress platform and would be glad to help out however I can. Are you at all able to provide the URL to your site? Another option would be to reach out to GoDaddy support directly, they should be able to see what’s going on.

    Additionally, what plugins do you have installed on the site? Any security plugins that might be blocking the HTTP requests?

    It’s also worth checking out the following Github issue:
    https://github.com/WordPress/gutenberg/issues/7652

    Check your domain registrar DNS settings and make sure there are no unfamiliar A records that could deny permission to publish. I had a SUCURII entry that was interfering with my ability to update and publish.

    Evan

Viewing 4 replies - 16 through 19 (of 19 total)
  • The topic ‘Can’t update/add Pages on GoDaddy hosting’ is closed to new replies.