Can’t unenroll students from the enrollment page

  • Resolved ubya

    (@ubya)


    1 year, 3 months ago

    yes i have a license, i’ve sent multiple emails in the last 2 weeks without any answer, so i’m posting here too in case any of the devs sees this.
    i just can’t undenroll any students, i select them in the enrollment page and then click “cancel” from the actions dropdown window, but nothing happens. it wasn’t like this before

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Parag Das

    (@parag44)

    @ubya

    I am sorry to hear that. To get Pro plugin support please email support at themeum dot com. We will take a closer look at your issue.

    Thank you!
    Best Regards

    Thread Starter ubya

    (@ubya)

    i’ve sent plenty of emails without a reply, that’s why i’m posting here too

    Plugin Support Parag Das

    (@parag44)

    @ubya

    Sorry, we didn’t receive any email from you. Please send the email again with the subject “Can’t unenroll students from the enrollment page” so we can check the issue.

    Thank you!
    Best Regards

    Chris

    (@chrmrtns)

    @ubya did they solve it for you? I have the same issue.

    Thread Starter ubya

    (@ubya)

    @chrmrtns nope, they couldn’t find anything wrong with my configuration or system in general. Eventually it solved “itself”, and by itself i mean that i tried so many things that i have no clue what actually worked

    Chris

    (@chrmrtns)

    @ubya On my end I could finally make it using another browser.

    Say, I have used Safari in Mac, but unless I switched to Chrome I could not make it work.

    What worked, too: incognito mode. I think it is something with cookie or whatever – but once you are in a private browser session or on for example Chrome, it should work.

    Let me know if it helped you.

    Plugin Support Parag Das

    (@parag44)

    @ubya

    We have identified the issue with the Safari Browser and we are working on it, it will be fixed in the next update. Please try from Chrome or Firefox. It will work.

    Thank you!
    Best Regards

Viewing 7 replies - 1 through 7 (of 7 total)
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