Can’t turn on woocommerce e-mail

  • Resolved svturne

    (@svturne)


    10 months, 4 weeks ago

    Hello,

    We installed Marketking but we can’t turn on transactionnal emails on woocommerce. Only “Order on hold” mail is turn on by default. We would like to have “pending order” and “order completed” and “order refunded” ones activated. When we go to mails -> Manage -> turn on the mail and save the settings, it still disable.. It’s very annoying aha since we can’t notify the client about his order.

    Thanks in advance,

    Ulysse

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WebWizards

    (@webwizardsdev)

    Hello Ulysse,

    Thank you for using our plugin,

    It should be possible to use those emails with MarketKing as well. Our plugin does not prevent enabling those emails.

    I have tested on my local test site with the latest version of MarketKing, but I am unable to see an issue when trying to enable those: https://prnt.sc/gMipOWxvFD-M

    Based on that, I believe the issue is most likely unrelated to MarketKing, and that there may be a conflict on your site with a different plugin or custom code.

    You can try to see if your issue goes away after deactivating MarketKing, to determine whether it is related to our plugin or not.

    Usually when troubleshooting this kind of problem, we find it can be helpful to deactivate all site plugins until the issue is solved, to help you identify which plugin is causing the issue,

    Kind regards,

    Thomas

    Thread Starter svturne

    (@svturne)

    Hey Thomas,

    Thanks for your quick answer and help ! After some investigating, it was due to our smtp provider, Brevo, who override woocommerce emails. Sorry for the inconvenience ! We should have look a bit deeper before asking aha.

    I wish you a great end of the year, you can mark this topic as resolved.

    Ulysse

    Plugin Author WebWizards

    (@webwizardsdev)

    Glad to hear you resolved that! Happy Holidays!

Viewing 3 replies - 1 through 3 (of 3 total)
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