• Resolved sbeaney

    (@sbeaney)


    We have very tightly controlled user registration processes in place across all our sites, but now we’re getting a ton of “[Site Name] New User Registration” or “Password Changed” spam emails that we can’t turn off because of this plugin.

    We’re using the free version because we don’t have a need for any of the paid features, but now the plugin has included setting to notify the site admin email address whenever a new user is registered, a password is changed, etc., and there’s no way to turn these off!

    All alerts should be off by default on the free version, and it’s absurd that these would be enabled by default. This plugin is taking control away from other plugins and denying site administrators the ability to manage very basic settings that must be configurable on any version since they’re core settings on WordPress that admins are able to toggle without this plugin. What’s worse is it’s overriding the behavior of premium plugins.

    Even worse than that, if you believe it could still get worse, the plugin’s settings look like they’re set to send the end user an email confirming their account when we already have this in place via user registration plugins. There’s no way to confirm what this email says, or that it’s even being sent, which is catastrophic when it comes to controlling the content sent to users or ensuring branding is being applied.

    This is all profoundly unprofessional, and as a software developer I cannot grasp how a change this detrimental would make it through to a production version of this plugin. To usurp absolute control over when emails are sent, to whom, and for what, is unjustifiable.

    Please revert this change, or make all alert settings “off” by default. I would hate to have to leave a 1 star review because this plugin supports sending spam emails you can’t turn off, and takes away control from WordPress itself and other plugins that handle these features in a better fashion.

Viewing 1 replies (of 1 total)
  • Plugin Support David

    (@dpinson)

    Hi there @sbeaney,

    Thanks for reaching out. It seems there may be some confusion. WP Mail SMTP does not enable those emails. They are enabled by default in WordPress. Our Pro version has the ability to disable them, but our free version does not have the functionality to affect those emails.

    While our Pro version can turn them off, sometimes they will still go out. That happens when another plugin is either sending them in a different manner or another plugin has turned them back on after we’ve turned them off.

    Something similar may be happening here. If you have them turned off on your site via some plugin, another plugin may be turning them back on or sending out its own version of them. You would need to find the plugin that’s making them go out, or check with the plugin that’s supposed to be turning them off. It may be that the plugin just isn’t turning them off for some reason.

    I hope that helps! Have a great day!

Viewing 1 replies (of 1 total)
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