Can’t try out MonsterInsights because “JavaScript Didn’t Load”

  • Resolved drdreds

    (@drdreds)


    1 year, 1 month ago

    Trying to test out MonsterInsights, but I keep running into the “JavaScript didn’t load” error. Here are the troubleshooting steps I have tried so far:

    1. Updated Theme (Twenty Sixteen) and other plug-ins
    2. Updated to PHP to 7.2.34
    3. Updated WordPress to 6.4.3
    4. Reviewed MonsterInsights Documentation: confirmed ad blocker was disabled, tried private browsing (Safari is my default browser), tried using a different browser with and without private browing (Firefox)

    Nothing has helped thus far. I am using an M3 MacBook Pro running OS 14.3.1. Any ideas or suggestions greatly appreciated!!!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Michelle D.

    (@devmich)

    Hi @drdreds,

    Thanks for reaching out. I’m sorry for the trouble here.

    We appreciate your efforts in trying to resolve the issue! It sounds like you’ve already tried most of the steps that we typically recommend.

    Would you please reach out to us directly at https://www.monsterinsights.com/get-help/ so that we can help by taking a closer look at things?

    Thanks so much!

    Same here, plus when you click “Test connection” on a new setup of Google Analytics it says you can’t connect.

    Plugin Support Michelle D.

    (@devmich)

    Hi @manuxx34,

    Thanks for reaching out. Would you be able to clarify for us where you’re seeing this error message when using MonsterInsights? Or do you have a screenshot to share with us, so we can look further into this?

    Thanks so much!

Viewing 3 replies - 1 through 3 (of 3 total)
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