Can’t tell I am connected or not

  • Resolved Oaz

    (@oaz)


    2 years, 5 months ago

    Hello,

    I installed your plugin and connected it to my paypal account several times… A message flashes telling my account is already connected but it is very fast cannot read it all.
    I finish the process, but the ‘connect your paypal account’ message keeps appearing in the dashboard as if I had done nothing at all.
    When checking out it looks like everything is okay, but then why does this message sticks n the admin ?

    thanks for your help

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @oaz,

    A message flashes telling my account is already connected but it is very fast cannot read it all.

    I’m not sure I’m entirely following. Could you maybe provide a screenshot of the message?
    There’s a short video in the documentation to demonstrate the onboarding process: https://woocommerce.com/document/woocommerce-paypal-payments/#connect-paypal-account
    There are multiple ways to check whether or not your account is connected, and one way is to view the WooCommerce system report.
    At the bottom of the system report is a section called WooCommerce PayPal Payments and if there’s a checkmark next to “Onboarded”, then your account is correctly connected.

    If you are having any trouble with the onboarding wizard, the credentials can also be connected manually but that usually should not be required to do.

    Kind regards,
    Niklas

    Thread Starter Oaz

    (@oaz)

    hello and thanks for your answer.

    Well I had to do it manually, never understood why… But it is done !
    thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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