Can’t switch between WooCommerce Subscriptions

  • Resolved dgtlprk

    (@dgtlprk)


    7 years, 6 months ago

    Hello,

    Thank you for the great plugin!

    We use WooCommerce Subscriptions + Mollie for automatic recurring payments. Everything is working fine except that our customers can’t switch between (grouped) subscriptions. The problem does not occurs on a local version of the website.

    So I would like to know if Mollie supports:

    ? recurring amount changes
    ? payment date changes

    As mentioned in the WooCommerce documentation, the payment gateway used to purchase subscriptions must support these features in order to let customers change their subscriptions.

    Source: https://docs.woocommerce.com/document/subscriptions/version-2/#gateway-support-for-switching

    Any help? Thanks in advance!

    • This topic was modified 7 years, 6 months ago by dgtlprk.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor davdebcom

    (@davdebcom)

    Hi dgtlpk

    Let me check this out and get back to you!

    Kind regards
    David

    Plugin Contributor davdebcom

    (@davdebcom)

    Hi dgtlpk,

    working on this now.

    Have you enabled “Allow Switching” and with what option in WooCommerce > Subscriptions > Switching? A screenshot of that page would be helpful (see monosnap.com if you need a tool).

    Are you using grouped products?
    Are you using WooCommerce Subscriptions 2.2.6?

    Kind regards
    David

    Thread Starter dgtlprk

    (@dgtlprk)

    Hi Davdebcom,

    Switching option has been activated.
    Here’s a screenshot: https://digitalpark.be/switch.png

    I am using WooCommerce Subscriptions 2.2.6 and my subscriptions are grouped as previously mentioned.

    The upgrade/downgrade subscription button appears on a local environment but not on the live version.

    Thank you for your help.

    Plugin Contributor davdebcom

    (@davdebcom)

    I might have found the culprit. Are you familiar with FTP and basic PHP?

    In your site go to:
    wp-content/plugins/mollie-payments-for-woocommerce/includes/mollie/wc/gateway/abstractsubscription.php

    Around line 32 in function initSubscriptionSupport, add 'subscription_amount_changes', so the entire block becomes something like

            $supportSubscriptions = array(
            'subscriptions',
	        'subscription_cancellation',
	        'subscription_suspension',
	        'subscription_reactivation',
	        'subscription_amount_changes',
	        'subscription_date_changes',
            'multiple_subscriptions',
        );

    Can you do that? Does that resolve your issue?

    Thread Starter dgtlprk

    (@dgtlprk)

    Thank you davdebcom but unfortunately it doesn’t solve the problem.
    The “updater/downgrade” button still doesn’t appear on the subscription detail.
    On a local environment (not connected to Mollie) it works like a charm.

    Thread Starter dgtlprk

    (@dgtlprk)

    Sorry davdebcom, it is actually working!

    My own subscription was created manually, that’s why I still don’t see the button but it appears for other users so problem solved!

    Thank you for your time.

    Plugin Contributor davdebcom

    (@davdebcom)

    Great! This fix will be in the next update!

Viewing 7 replies - 1 through 7 (of 7 total)
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