Can’t subscribe to my list

  • Resolved acqua

    (@acqua)


    4 years, 7 months ago

    Dear support,

    I tried to test the popup and add an email to the box.
    I was returned the following generic error:

    “Something went wrong, please contact the site admin”

    Test page with newsletter box can be found here:
    https://www.backdoorpodcast.com/test-mailpoet/

    Maybe because my account has not been activated Yet? It says to wait a few hours, but days have passed.

    Please help me to figure out the issue

    Thanks

    • This topic was modified 4 years, 7 months ago by acqua.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello, the same thing happens to me. Can someone explain how to fix it? If I am not afraid I will have to look for another plugin

    Many with this issue and no response, time to move on I guess.

    Hello @acqua,

    Thanks for writing. Sorry about the problem with your form. It was probably because your MailPoet account was still pending at the time. I tested your subscription form (https://www.backdoorpodcast.com/) and it’s working now.

    ?Let us know if you need further assistance.

    ?Thanks,

    Hello @raulstcm,

    You may have the same issues caused by your account still pending, or your sending may have been paused. I couldn’t locate your MailPoet account however.

    If you’re still experiencing issues with your form, try to check your MailPoet Settings and see if there’s a notification about your sending service.

    You can contact our support via email so we can investigate further.

    ?Thanks,

    • This reply was modified 4 years, 6 months ago by Wysija.
Viewing 4 replies - 1 through 4 (of 4 total)
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