Can’t Submit New LIstings – Says Email Already Registered

  • Resolved zeloskc

    (@zeloskc)


    7 years, 1 month ago

    We got a complaint from a website user that they couldn’t submit a job listing…something about the email address. I logged out and tried several times using various email addresses that I KNOW have not been used with the plugin before. Every time it says “This email is already registered, please choose another one.”

    I am stumped. Plugin is updated. All other plugins are up to date. Help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Adam Heckler

    (@adamkheckler)

    I tried to test this just now by submitting a job on your site, but I got timeout errors because the site was too slow to respond. Have this happened to you as well?

    Also, can you list some email addresses that you’ve registered or tried to submit a job with?

    Thanks!

    Thread Starter zeloskc

    (@zeloskc)

    Adam, thanks for replying! Sorry I took so long – email got lost in my inbox.

    I haven’t had the site timeout errors recently. Used to have that issue ALL THE TIME until finally the hosting company fixed something on their end. So that wasn’t my issue this time.

    I tried a bunch of them. I’d rather not list the clients’ (and my personal) email addresses publicly, but I tried probably 10 different ones, including my very old juno.com email address from 20 years ago – it still said the email has already been used.

    I really appreciate your help – again, sorry for the delay, I just thought no one had responded!

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Hi!

    I just tried to submit a job to see if I could reproduce this, and although it took a long time to preview, it finally did successfully. So I don’t know why this would be happening to you. I’m wondering if maybe during the preview and submission process, because the site is responding so slowly, maybe we’re hitting some sort of race condition where the account is created successfully but then the check runs after, somehow:

    https://github.com/Automattic/WP-Job-Manager/blob/c98238cb6d3e662ffd5ab4514eee68660dcc0fd2/wp-job-manager-functions.php#L532

    Otherwise, I don’t have any ideas why this would be happening to you (but not to me).

    Can you kindly delete the job submission I just made? ??

    Plugin Contributor Richard Archambault

    (@richardmtl)

    I’m marking this thread as Resolved as it’s been more than a month since the last reply. If you still need help, please do reply and mark the thread as Unresolved!

Viewing 4 replies - 1 through 4 (of 4 total)
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