Can’t start site scan

  • Resolved wpddata

    (@wpddata)


    2 years, 8 months ago

    I am testing your plugin on our test site – but I can’t start a scan – I am logged into your system but it just stays stuck in a loop of asking me to verify my email.

    Any clues?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @wpddata,

    Greetings from Webtoffee!

    The Cookie scanner of our plugin requires to be connected with the CookieYes server to perform a scan. Therefore, you require a credential to log in.

    If you are using the plugin for the first time a verification mail will be sent to your given mail Id. Please check your spam mail as well for the mail and verify the mail ID. Then you will be able to log in.

    If you have already verified and the password is incorrect. In the modal for inputting login credentials to the footer, there is a link named ‘Reset password’. Please click on it and you will receive a password reset mail in the given mail ID. Change your password using the link and try to initiate a cookie scan using the new password.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @wpddata,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 2 replies - 1 through 2 (of 2 total)
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