Can’t sign in + leads don’t save

  • Resolved mstudioIL

    (@mstudioil)


    2 years, 5 months ago

    I click the sign in button and fill the details but it redirect me to the same page and show the sign in screen again.
    Also the leads from the Elementor forms are not saved.
    All of this worked before, can this because of the Admin of the account made changes?
    I using account they create for me but it not Admin

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support harthur90

    (@harthur90)

    Hi @mstudioil, thanks for your message

    Currently Hubspot is on its week of rest so there may be delays on investigating your issues.

    In the meantime I would suggest you the following:
    * Try in a different browser ( we are currently investigating an issue with Firefox latest version that can cause a Sign-in loop)
    * Revert to a previous version of the plugin

    Let me know if this helps for now, best regards

    Thread Starter mstudioIL

    (@mstudioil)

    Hey, thanks for answer.
    They answered my about this, I disable the “Enhanced Tracking Protection” in Firefox and it fixed the problem, I can access the plugin.
    I have other problem as I wrote that the leads are not saved on HubSpot, you have idea what could be the reason? I tried with Contact form 7 and it worked, the problem is with Elementor forms.
    The HubSpot support said the problem is the file “frontend-modules.min.js” and it need to remove from the “submit event”

    • This reply was modified 2 years, 4 months ago by mstudioIL.
    Plugin Support harthur90

    (@harthur90)

    Hi @mstudioil , thanks for your reply

    Could you send me the page where you are facing the issue?

    Best regards

    Plugin Support harthur90

    (@harthur90)

    Hi @mstudioil

    It’s been a while since we last heard from you. I’ll close this thread for now, feel free to open it again if needed.

    Best regards

    Thread Starter mstudioIL

    (@mstudioil)

    Hey, it as problem with Goggle reCAPTCHA v3, I change it to reCAPTCHA v2

Viewing 5 replies - 1 through 5 (of 5 total)
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