Can’t ship to China or other East Asian countries

Hi,

My client wants to be able to ship products to Hong Kong after an enquiry was made via her contact form. In the shipping zones settings, though, I can only select ‘Asia’ and when I’m in the cart I can’t find any East Asian countries at all to calculate shipping.

Below is my system status report:

### WordPress Environment ###

WordPress address (URL): https://www.pureskinboutique.net
Site address (URL): https://www.pureskinboutique.net
WC Version: 4.6.2
REST API Version: ? 4.6.2
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.41 (Ubuntu)
PHP Version: 7.4.3
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 8.0.22-0ubuntu0.20.04.2
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.2
WC Database Prefix: wp_
Total Database Size: 28.62MB
Database Data Size: 21.58MB
Database Index Size: 7.04MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 2.02MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 5.03MB + Index: 3.52MB + Engine InnoDB
wp_posts: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
wp_term_relationships: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblockediplog: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.39MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.02MB + Index: 0.31MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.38MB + Index: 0.14MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_saferpaycw_customer_contexts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_saferpaycw_documents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_saferpaycw_ecc: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_saferpaycw_schema_version: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_saferpaycw_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_saferpaycw_transactions: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.50MB + Index: 0.41MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 105
acf-field-group: 12
attachment: 819
awdp_pt_rules: 1
flamingo_contact: 61
flamingo_inbound: 343
nav_menu_item: 14
o-discount: 1
o-list: 1
oembed_cache: 38
page: 21
post: 10
product: 88
product_variation: 139
revision: 117
seedprod: 1
shop_coupon: 1
shop_order: 18
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

Advanced Coupons for WooCommerce Free: by Rymera Web Co – 1.3
Advanced Custom Fields PRO: by Elliot Condon – 5.9.0
Advanced Custom Fields: by Elliot Condon – 5.9.3
Autoptimize: by Frank Goossens (futtta) – 2.7.8
Contact Form 7: by Takayuki Miyoshi – 5.3
Custom Post Type UI: by WebDevStudios – 1.8.1
Flamingo: by Takayuki Miyoshi – 2.2
Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.6.2
Image optimization service by Optimole: by Optimole – 2.5.6
Perfect Brands for WooCommerce: by QuadLayers – 1.8.5
Product Country Restrictions: by Bizilica – 0.4.3 – Installed version not tested with active version of WooCommerce 4.6.2
Woo Discount Rules: by Flycart Technologies LLP – 2.3.2
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.1 – Installed version not tested with active version of WooCommerce 4.6.2
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.11
WooCommerce: by Automattic – 4.6.2 (update to version 4.7.0 is available)
WooCommerce SaferpayCw: by customweb GmbH – 5.0.250 – Installed version not tested with active version of WooCommerce 4.6.2
Wordfence Security: by Wordfence – 7.4.12
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 15.2.1
WP Mail SMTP: by WPForms – 2.5.1
Smart Coupons for WooCommerce: by WebToffee – 1.2.6 – Installed version not tested with active version of WooCommerce 4.6.2

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page not set
Basket: #3523 - /basket/
Checkout: #3524 - /checkout/
My account: #3525 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Pure Skin Boutique
Version: 1.0.0
Author URL: 
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: Pure Swiss Boutique/woocommerce/archive-product.php version - is out of date. The core version is 3.4.0
Pure Swiss Boutique/woocommerce/cart/cart.php
Pure Swiss Boutique/woocommerce/cart/cross-sells.php
Pure Swiss Boutique/woocommerce/cart/mini-cart.php
Pure Swiss Boutique/woocommerce/checkout/form-checkout.php
Pure Swiss Boutique/woocommerce/checkout/form-pay.php
Pure Swiss Boutique/woocommerce/checkout/payment.php
Pure Swiss Boutique/woocommerce/checkout/review-order.php
Pure Swiss Boutique/woocommerce/myaccount/my-account.php
Pure Swiss Boutique/woocommerce/single-product.php
Pure Swiss Boutique/woocommerce/taxonomy-product_cat.php version - is out of date. The core version is 1.6.4

Outdated Templates: ?
					
					
						Learn how to update

### Geolocation debug info ###

Default customer location: geolocation
MaxMind GeoIP database: ?
MaxMind GeoIP license: ?
MM_COUNTRY_CODE: ?
GEOIP_COUNTRY_CODE: ?
HTTP_CF_IPCOUNTRY: ES
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: ?
HTTP_X_FORWARDED_FOR: 85.57.186.170
REMOTE_ADDR: 141.101.98.218
Real external IP: 85.57.186.170
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ?

### PBC Settings ###

Version: 2.0.11
Base location: GB
Base currency: GBP
Price Based On: shipping
Shipping: –
Test mode: –
Test country: –
Load products price in background: –
Prices entered with tax: ?
Calculate tax based on: shipping
Display prices in the shop: incl

### Zone Pricing Europe ###

zone_id: europe
name: Europe
countries: BG | CY | CZ | DK | EE | FI | FR | HU | IE | IT | LV | LT | MT | PL | PT | RO | SK | SI | ES | SE
currency: EUR
exchange_rate: 1
auto_exchange_rate: no
disable_tax_adjustment: no

### Zone Pricing Switzerland ###

zone_id: switzerland
name: Switzerland
countries: CH
currency: CHF
exchange_rate: 1
auto_exchange_rate: no
disable_tax_adjustment: no

### Zone Pricing EU Zero Rated ###

zone_id: eu-zero-rated
name: EU Zero Rated
countries: GG | JE
currency: GBP
exchange_rate: 1
auto_exchange_rate: no
disable_tax_adjustment: no

### Zone Pricing UK-US ###

zone_id: uk
name: UK-US
countries: GB | US
currency: GBP
exchange_rate: 1
auto_exchange_rate: no
disable_tax_adjustment: no

### Action Scheduler ###

Canceled: 1
Oldest: 2020-11-01 12:44:07 +0000
Newest: 2020-11-01 12:44:07 +0000

Complete: 461
Oldest: 2020-10-24 09:38:47 +0100
Newest: 2020-11-23 11:58:20 +0000

Any ideas what this could be? Does Woocommerce natively support shipping options for this part of the world?

Thanks

• This topic was modified 4 years, 3 months ago by hannahjohnson438. Reason: Figured out the problem - it wasn't listed under 'countries I sell to' d'oh!

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