Can’t setup imap

  • Resolved ammarai

    (@ammarai)


    6 years, 9 months ago

    Dear admin,

    I just installed and setup wsdesk. I got problem on IMAP Server SSL Port for gmail (993). When I activate IMAP, the status will be server not found.

    Please help me to solve that problem.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    The following documentation will help you in configuring IMAP support in WSDesk-> https://wsdesk.com/configure-imap-wsdesk/

    Also, double check if you are entering the right credentials. If you are still facing any issues, please let us know we will be happy to help you.

    Thread Starter ammarai

    (@ammarai)

    I just following that documentaion step by step. But still error on IMAP Server SSL Port 993.

    What credentials do you mean?

    Hi,

    We mean the credentials like email id and password that you enter while activating IMAP in WSDesk settings.

    If you are still facing issues, please raise a support ticket here. One of our support staff will look into the issue. Also, once you raise a ticket, please mention your ticket number here for our reference.

Viewing 3 replies - 1 through 3 (of 3 total)
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