Can’t Set Up Jetpack, An error occurred. Please try again.

Hi @radial

There is still an issue with accessing your xmlrpc.php file through Jetpack.

I’d suggest contacting your hosting provider and asking them to allow our IP addresses listed here:

– https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

Please note that these IP addresses could change (or more could be added) at any time, which could break your connection to Jetpack. For this reason, we actually discourage whitelisting specific IPs, although with some hosts it may be the only option.

Thank you. We have added the jetpack ips to our CSF on the server. However, we still get An error occurred. Please try again.

I should note we do have other wordpress websites on this same server and they do connect to jetpack just fine

maybe this info will help. I installe the rest api log plugin. and here are the results from the log when trying to setup jetpack

Route: /jetpack/v4/jitm
Date: 2022-11-22 12:32:30
Source: WP REST API
Method: GET
Status: 200
Elapsed Time: 1,091ms
Response Length: 90
User: dataforge
IP Address:
Request Headers:

{
“accept”: “*\/*”,
“accept_encoding”: “gzip”,
“accept_language”: “en-US,en;q=0.9”,
“cdn_loop”: “cloudflare”,
“cf_connecting_ip”: “24.211.176.27”,
“cf_ipcountry”: “US”,
“cf_ray”: “76e36799df5e5a5d-IAD”,
“cf_visitor”: “{“scheme”:”https”}”,
“cookie”: “__stripe_mid=f0731cf2-cdcd-48f8-9811-c9b0fde35da87d85d3; _fbp=fb.1.1652282276748.276247741; mdn_anonymous_id=f3c34531-e2c5-4d4d-b32a-f968555af849; et-pb-recent-items-colors=%23ffffff%7C%23e09900%7C%23e02b20%7C%231f1f1f%7C%23999999%7C%23000000%7C%230c71c3%7C%237cda24; tk_or=%22https%3A%2F%2Fwww.google.com%2F%22; tk_lr=%22%22; mp_a36067b00a263cce0299cfd960e26ecf_mixpanel=%7B%22distinct_id%22%3A%20%22183b2d716470-086df2a0d80b14-78565473-232800-183b2d71648a98%22%2C%22%24device_id%22%3A%20%22183b2d716470-086df2a0d80b14-78565473-232800-183b2d71648a98%22%2C%22%24initial_referrer%22%3A%20%22https%3A%2F%2Fdataforge.us%2Fwp-admin%2F%22%2C%22%24initial_referring_domain%22%3A%20%22dataforge.us%22%7D; _gcl_au=1.1.227225465.1668026019; _fbc=fb.1.1668114482325.IwAR2dePTkY_B3Acu-4dtA-m9oslU-KsPRpLbd4jcSCD_3y4jWuE7Jd5s2aSY; wp-settings-1=libraryContent%3Dbrowse%26ampampampampampampimgsize%3Dlarge%26ampampampampampampeditor%3Dtinymce%26ampampampampampampurlbutton%3Dfile%26ampampampampampampadvImgDetails%3Dshow%26ampampampampampamphidetb%3D1%26ampampampampampimgsize%3D%26ampampampeditor%3Dtinymce%26ampampamphidetb%3D1%26ampampampimgsize%3D%26ampampeditor%3Dhtml%26editor%3Dhtml; wp-settings-time-1=1668183594; PHPSESSID=613fcb8da3d7f0ab850542ec39108354; WHMCSnoUFh8Q2kCu9=384bd80fa14d84b29417d84c28248667; WHMCSFD=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%3D; _ga=GA1.2.1038850085.1656600440; _gid=GA1.2.1266289082.1669136118; wordpress_test_cookie=WP%20Cookie%20check; _ga_TV6DR7TNK1=GS1.1.1669136116.66.1.1669136442.60.0.0; tk_ai=jetpack%3ALSCWVEjMt8fbk7SnG0U%2FZEgV; wordpress_logged_in_a882a8e7787b4fc21d366b2efff7e87c=dataforge%7C1669309251%7C163lLOZO4zxp2iCnk6PYi6oZa07qPsxPZKXra0m8Jq0%7C121971cc2aed12416bf4b379f9ebc6c528d7b60539e13ca56717615b97744926; woocommerce_items_in_cart=1; woocommerce_cart_hash=f7ec4e5bfe562065c30244dfa3940fb4; wp_woocommerce_session_a882a8e7787b4fc21d366b2efff7e87c=1%7C%7C1669309258%7C%7C1669305658%7C%7C0480b60366667171d23339af1d61dd48; tk_qs=”,
“host”: “dataforge.us”,
“priority”: “u=1”,
“referer”: “https:\/\/dataforge.us\/wp-admin\/admin.php?page=jetpack”,
“sec_ch_ua”: “”Microsoft Edge”;v=”107″, “Chromium”;v=”107″, “Not=A?Brand”;v=”24″”,
“sec_ch_ua_mobile”: “?0”,
“sec_ch_ua_platform”: “”Windows””,
“sec_fetch_dest”: “empty”,
“sec_fetch_mode”: “cors”,
“sec_fetch_site”: “same-origin”,
“user_agent”: “Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/107.0.0.0 Safari\/537.36 Edg\/107.0.1418.42”,
“x_forwarded_for”: “24.211.176.27”,
“x_forwarded_proto”: “https”,
“x_https”: “1”,
“x_requested_with”: “XMLHttpRequest”
}`

Query Paramaters

{
    "message_path": "wp:toplevel_page_jetpack_:admin_notices",
    "query": "page%3Djetpack",
    "full_jp_logo_exists": "true",
    "_wpnonce": "eb8cbda9d7"
}

Body Parameters
[]

response Headers

{
    "X-Powered-By": "PHP\/7.4.33",
    "Content-Type": "application\/json; charset=UTF-8",
    "X-Robots-Tag": "noindex",
    "Link": "<https\/\/dataforge.us\/wp-json\/>; rel="https\/\/api.w.org\/"",
    "X-Content-Type-Options": "nosniff",
    "Access-Control-Expose-Headers": "X-WP-Total, X-WP-TotalPages, Link",
    "Access-Control-Allow-Headers": "Authorization, X-WP-Nonce, Content-Disposition, Content-MD5, Content-Type",
    "Expires": "Wed, 11 Jan 1984 050000 GMT",
    "Cache-Control": "no-cache, must-revalidate, max-age=0",
    "X-WP-Nonce": "eb8cbda9d7",
    "Allow": "GET, POST"
}

Response Body

{
    "data": [],
    "headers": {
        "Allow": "GET, POST"
    },
    "status": 200
}

Route: /jetpack/v4/connection/register

Date: 2022-11-22 12:32:32
Source: WP REST API
Method: POST
Status: 500
Elapsed Time: 841ms
Response Length: 428
User: dataforge
IP Address:`

Request Headers

{
    "content_length": "116",
    "content_type": "application\/json",
    "accept": "*\/*",
    "accept_encoding": "gzip",
    "accept_language": "en-US,en;q=0.9",
    "cdn_loop": "cloudflare",
    "cf_connecting_ip": "24.211.176.27",
    "cf_ipcountry": "US",
    "cf_ray": "76e367a5bd395a5d-IAD",
    "cf_visitor": "{"scheme":"https"}",
    "cookie": "__stripe_mid=f0731cf2-cdcd-48f8-9811-c9b0fde35da87d85d3; _fbp=fb.1.1652282276748.276247741; mdn_anonymous_id=f3c34531-e2c5-4d4d-b32a-f968555af849; et-pb-recent-items-colors=%23ffffff%7C%23e09900%7C%23e02b20%7C%231f1f1f%7C%23999999%7C%23000000%7C%230c71c3%7C%237cda24; tk_or=%22https%3A%2F%2Fwww.google.com%2F%22; tk_lr=%22%22; mp_a36067b00a263cce0299cfd960e26ecf_mixpanel=%7B%22distinct_id%22%3A%20%22183b2d716470-086df2a0d80b14-78565473-232800-183b2d71648a98%22%2C%22%24device_id%22%3A%20%22183b2d716470-086df2a0d80b14-78565473-232800-183b2d71648a98%22%2C%22%24initial_referrer%22%3A%20%22https%3A%2F%2Fdataforge.us%2Fwp-admin%2F%22%2C%22%24initial_referring_domain%22%3A%20%22dataforge.us%22%7D; _gcl_au=1.1.227225465.1668026019; _fbc=fb.1.1668114482325.IwAR2dePTkY_B3Acu-4dtA-m9oslU-KsPRpLbd4jcSCD_3y4jWuE7Jd5s2aSY; wp-settings-1=libraryContent%3Dbrowse%26ampampampampampampimgsize%3Dlarge%26ampampampampampampeditor%3Dtinymce%26ampampampampampampurlbutton%3Dfile%26ampampampampampampadvImgDetails%3Dshow%26ampampampampampamphidetb%3D1%26ampampampampampimgsize%3D%26ampampampeditor%3Dtinymce%26ampampamphidetb%3D1%26ampampampimgsize%3D%26ampampeditor%3Dhtml%26editor%3Dhtml; wp-settings-time-1=1668183594; PHPSESSID=613fcb8da3d7f0ab850542ec39108354; WHMCSnoUFh8Q2kCu9=384bd80fa14d84b29417d84c28248667; WHMCSFD=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%3D; _ga=GA1.2.1038850085.1656600440; _gid=GA1.2.1266289082.1669136118; wordpress_test_cookie=WP%20Cookie%20check; _ga_TV6DR7TNK1=GS1.1.1669136116.66.1.1669136442.60.0.0; tk_ai=jetpack%3ALSCWVEjMt8fbk7SnG0U%2FZEgV; wordpress_logged_in_a882a8e7787b4fc21d366b2efff7e87c=dataforge%7C1669309251%7C163lLOZO4zxp2iCnk6PYi6oZa07qPsxPZKXra0m8Jq0%7C121971cc2aed12416bf4b379f9ebc6c528d7b60539e13ca56717615b97744926; woocommerce_items_in_cart=1; woocommerce_cart_hash=f7ec4e5bfe562065c30244dfa3940fb4; wp_woocommerce_session_a882a8e7787b4fc21d366b2efff7e87c=1%7C%7C1669309258%7C%7C1669305658%7C%7C0480b60366667171d23339af1d61dd48; tk_qs=",
    "host": "dataforge.us",
    "origin": "https:\/\/dataforge.us",
    "priority": "u=1",
    "referer": "https:\/\/dataforge.us\/wp-admin\/admin.php?page=jetpack",
    "sec_ch_ua": ""Microsoft Edge";v="107", "Chromium";v="107", "Not=A?Brand";v="24"",
    "sec_ch_ua_mobile": "?0",
    "sec_ch_ua_platform": ""Windows"",
    "sec_fetch_dest": "empty",
    "sec_fetch_mode": "cors",
    "sec_fetch_site": "same-origin",
    "user_agent": "Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/107.0.0.0 Safari\/537.36 Edg\/107.0.1418.42",
    "x_forwarded_for": "24.211.176.27",
    "x_forwarded_proto": "https",
    "x_https": "1",
    "x_wp_nonce": "eb8cbda9d7"
}

Query Parameters
[]
Body Paramaters
[]

Body Content
{“registration_nonce”:”fa85b1af19″,”no_iframe”:true,”plugin_slug”:”jetpack”,”redirect_uri”:”admin.php?page=jetpack”}

Response Headers

{
    "X-Powered-By": "PHP\/7.4.33",
    "Content-Type": "application\/json; charset=UTF-8",
    "X-Robots-Tag": "noindex",
    "Link": "<https\/\/dataforge.us\/wp-json\/>; rel="https\/\/api.w.org\/"",
    "X-Content-Type-Options": "nosniff",
    "Access-Control-Expose-Headers": "X-WP-Total, X-WP-TotalPages, Link",
    "Access-Control-Allow-Headers": "Authorization, X-WP-Nonce, Content-Disposition, Content-MD5, Content-Type",
    "Expires": "Wed, 11 Jan 1984 050000 GMT",
    "Cache-Control": "no-cache, must-revalidate, max-age=0",
    "X-WP-Nonce": "eb8cbda9d7",
    "Allow": "POST, PUT, PATCH",
    "Access-Control-Allow-Origin": "https\/\/dataforge.us",
    "Access-Control-Allow-Methods": "OPTIONS, GET, POST, PUT, PATCH, DELETE",
    "Access-Control-Allow-Credentials": "true",
    "Vary": "Origin"
}

Response Body

{
    "data": {
        "code": "site_inaccessible_403",
        "message": "The Jetpack server was unable to communicate with your site https://dataforge.us [HTTP 403].  Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: https://jetpack.com/support/",
        "data": 400
    },
    "headers": {
        "Allow": "POST, PUT, PATCH"
    },
    "status": 500
}

oh gesh i think i just found the issue. seeing Cloudflare references in the text above, i looked in to cloudflare. In Cloudflare, Security, WAF, I had enabled Block Known Bots enabled. I just turned that off, and it does seem that jetpack now proceeds on, and it is asking me to sign into my wordpress.com account to link to. i could not get there before.

i think this is good now!

For anyone finding this, the page here says there shouldnt be anything to do to allow jetpack with cloudflare, but this appears to be misleading. At least, do not have Block Known Bots enabled.

https://support.cloudflare.com/hc/en-us/articles/218377098-WordPress-Jetpack-and-Cloudflare

• This reply was modified 2 years, 4 months ago by radial.