Can’t set up an order to “complete”

  • Resolved subwaytree

    (@matttyler007)


    8 months, 3 weeks ago

    Hi,

    Has anyone ever had the problem that an order could not be completed?

    Some further order and processing tests have shown that it is apparently independent of the article. But I don’t understand what the problem is with this one order that you can’t change it to “complete”.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @matttyler007,

    To make sure we are on the same, does this issue occur when you’re using the Facebook for WooCommerce plugin? Could you help us understand how this problem is connected to the Facebook for WooCommerce plugin?

    For better assistance, can you provide more details and screenshots showing the issue on your end? For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    Additionally, please can you share a copy of the following:

    • System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

    In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

    Let us know how that goes for you.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter subwaytree

    (@matttyler007)

    Hi Pepe,

    please wait a moment… I had tested a few things over the last few days, but unfortunately none of them were successful.

    I had tested a few things over the last few days, but unfortunately none of them were successful.

    My colleague Shameem somehow misunderstood my enquiry. It’s not about a Facebook plugin/connection.

    As described, I cannot change the status of an order to “completed”.

    After updating, it jumps back to “On hold”. Payment was made using the WooCommerce PayPal Payments (2.5.4) plugin.

    The first note for this payment was then:
    Validation error: PayPal IPN response from a different email address ([email protected]). Order status changed from payment pending to on hold.

    But all orders (15) since then have gone back to normal.

    What’s the problem? Please have a look at the WooCommerce → Status
    https://paste.mozilla.org/z9xFvjOf

    Thanks

    Hey, @matttyler007!

    Thanks for sharing more information.

    Since the issue is not related to the Facebook plugin, please open a new thread on the WooCommerce PayPal Payments forum so we can assist you further.

    Please share there the information you shared here so our team can be up to date on what you already shared.

    Thank you!

    Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)
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