Can’t sent email from another domain website.

  • Resolved troica

    (@troica)


    3 years, 1 month ago

    I am trying to send from [email protected] email address.
    But the website domain is different. it is BBB.com
    WP mail smtp plugin doesn’t work in this case.
    How to solve this issue.
    Here is the error log.

    `Versions:
    WordPress: 5.8.3
    WordPress MS: No
    PHP: 7.2.34
    WP Mail SMTP: 3.2.1

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Host: smtp.titan.email
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.1.1d 10 Sep 2019
    Apache.mod_security: No

    Debug:
    Email Source: Contact Form 7
    Mailer: Other SMTP
    SMTP Error: Could not authenticate.
    Email Source: WooCommerce
    Mailer: Other SMTP
    SMTP Error: Could not authenticate.
    Email Source: WooCommerce
    Mailer: Other SMTP
    SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Email Source: WP Mail SMTP
    Mailer: Other SMTP
    SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Email Source: Contact Form 7
    Mailer: Other SMTP
    SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Email Source: WP Core
    Mailer: Other SMTP
    SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    SMTP Debug:
    2022-02-10 20:43:58 Connection: opening to smtp.titan.email:587, timeout=300, options=array()

    2022-02-10 20:43:58 Connection: opened

    2022-02-10 20:44:00 SERVER -> CLIENT: 554 smtp-out.flockmail.com ESMTP not accepting connections

    2022-02-10 20:44:00 CLIENT -> SERVER: QUIT

    2022-02-10 20:44:00 SERVER -> CLIENT: 421 4.7.0 smtp-out.flockmail.com Error: too many errors

    2022-02-10 20:44:00 SMTP ERROR: QUIT command failed: 421 4.7.0 smtp-out.flockmail.com Error: too many errors

    2022-02-10 20:44:00 Connection: closed

    2022-02-10 20:44:00 Connection: closing due to error

    SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting`

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter troica

    (@troica)

    My setting is as follow.

    SMTP Host: smtp.titan.email
    Encryption : TLS
    SMTP Port: 587

    This setting was working when trying to send from the same domain website.
    But not working after changing website to a new domain. But I have to send email from old domain email address.

    Plugin Support Darshana

    (@darshanaw)

    Hi @troica,

    Thanks for reaching out!

    Could you please get in touch with the Titan email support with your full error log, and they should be able to resolve your issue.

    I hope this helps. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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