Can’t send reset link from the admin

  • Resolved dwdonline

    (@dwdonline)


    3 years, 6 months ago

    When “Lost Password Form” is selected under “Enabled Forms,” in the settings, it will not allow an admin to send a password reset from a user profile in the admin area (Admin > Users > User > Send Reset Link.

    It gives the error:

    ERROR: Please solve Captcha correctly.

    This is in the admin – when an admin is trying to send a customer their reset link. It happens with the free and pro plugin. But, there seems to be no place for support with the Pro anymore.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author robertabela

    (@robert681)

    Hello @dwdonline

    Thank you for using our plugin. I am sorry to read about your issue. This is a known issue and we have a fix for it. We should be releasing an update of the plugin including a fix shortly.

    In regards to support, regardless of the edition of the plugin (free or PRO) you can always contact us by sending us an email at support at wpwhitesecurity dot com. We’d be more than happy to assist you.

    Have a great day and do not hesitate to get in touch should you have any other questions.

    Plugin Author robertabela

    (@robert681)

    Hello @dwdonline

    We have just released a maintenance update of this plugin which includes a fix for the issue you have reported. Please update to the latest version, 6.1.7 to fix this issue.

    Thank you for reporting the issue and for your patience. Please don’t forget to rate our plugin and service. These reviews really help the plugin and us.

    Thank you very much and have a great day.

Viewing 2 replies - 1 through 2 (of 2 total)
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