• Resolved micheleminno

    (@micheleminno)


    Hi,
    I’m trying to enable my wordpress site to send emails to my users.
    Here’s the log:

    Versions:
    WordPress: 5.5.11
    WordPress MS: No
    PHP: 7.2.34
    WP Mail SMTP: 3.6.1
    
    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not authenticate.
    Host: outlook.office365.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)
    
    Server:
    OpenSSL: OpenSSL 1.0.2k 26 Jan 2017
    
    Debug:
    Email Source: WP Mail SMTP
    Mailer: Other SMTP
    SMTP Error: Could not authenticate.
    
    SMTP Debug:
    2022-10-20 15:47:36 Connection: opening to outlook.office365.com:587, timeout=300, options=array()
    
    2022-10-20 15:47:36 Connection: opened
    
    2022-10-20 15:47:36 SERVER -> CLIENT: 220 ZRAP278CA0001.outlook.office365.com Microsoft ESMTP MAIL Service ready at Thu, 20 Oct 2022 15:47:36 +0000
    
    2022-10-20 15:47:36 CLIENT -> SERVER: EHLO www.liceovittoriacolonnaroma.edu.it
    
    2022-10-20 15:47:36 SERVER -> CLIENT: 250-ZRAP278CA0001.outlook.office365.com Hello [89.46.108.129]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-STARTTLS250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8
    
    2022-10-20 15:47:36 CLIENT -> SERVER: STARTTLS
    
    2022-10-20 15:47:36 SERVER -> CLIENT: 220 2.0.0 SMTP server ready
    
    2022-10-20 15:47:36 CLIENT -> SERVER: EHLO www.liceovittoriacolonnaroma.edu.it
    
    2022-10-20 15:47:36 SERVER -> CLIENT: 250-ZRAP278CA0001.outlook.office365.com Hello [89.46.108.129]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-AUTH LOGIN XOAUTH2250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8
    
    2022-10-20 15:47:36 CLIENT -> SERVER: AUTH LOGIN
    
    2022-10-20 15:47:36 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    
    2022-10-20 15:47:36 CLIENT -> SERVER: [credentials hidden]
    
    2022-10-20 15:47:36 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    
    2022-10-20 15:47:36 CLIENT -> SERVER: [credentials hidden]
    
    2022-10-20 15:47:44 SERVER -> CLIENT: 535 5.7.139 Authentication unsuccessful, the user credentials were incorrect. [ZRAP278CA0001.CHEP278.PROD.OUTLOOK.COM]
    
    2022-10-20 15:47:44 SMTP ERROR: Password command failed: 535 5.7.139 Authentication unsuccessful, the user credentials were incorrect. [ZRAP278CA0001.CHEP278.PROD.OUTLOOK.COM]
    
    SMTP Error: Could not authenticate.
    
    2022-10-20 15:47:44 CLIENT -> SERVER: QUIT
    
    2022-10-20 15:47:44 SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel
    
    2022-10-20 15:47:44 Connection: closed
    
    SMTP Error: Could not authenticate.
    
    
Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @micheleminno,

    Thanks for reaching out! Upon inspecting your error log, I see the following line.

    Authentication unsuccessful, the user credentials were incorrect.

    First of all, make sure that you have entered the correct credentials and try again. If you have enabled multi-factor authentication on your email account, you need to create an App Password instead of your SMTP Password.

    If you still experience any issues, please get in touch with your hosting/email support with the full error log, and they should be able to assist you further.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)
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