Cant send emails

  • Resolved adriana97

    (@adriana97)


    2 years, 1 month ago

    Hi,
    I can’t send emails from my site and sending test email causes this error. Please help

    Versions:
    WordPress: 6.0.1
    WordPress MS: No
    PHP: 7.4.30
    WP Mail SMTP: 3.5.2

    Params:
    Mailer: mail
    Constants: No

    Server:
    PHP.mail(): Yes
    Apache.mod_security: No

    PHPMailer Debug:
    Could not instantiate mail function.

    Debug:
    Email Source: WP Mail SMTP
    Mailer: Default (none)
    PHPMailer was able to connect to SMTP server but failed while trying to send an email.
    Email Source: User Registration
    Mailer: Default (none)
    PHPMailer was able to connect to SMTP server but failed while trying to send an email.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @adriana97,

    Thanks for reaching out! This issue seems to be related to your hosting environment. Could you please contact hosting support and report this issue?

    In case it helps, you can also read more information here.

    Once they fix the issue, you should be able to configure any other mailer as well. You can see all the available mailers here.

    I hope this helps. Thanks!

    Thread Starter adriana97

    (@adriana97)

    Hi @darshanaw,

    I’ve checked it both in localhost and live site. It throws same error

    Versions:
WordPress: 6.0.1
WordPress MS: No
PHP: 7.4.30
WP Mail SMTP: 3.5.2

Params:
Mailer: mailgun
Constants: No
Api Key / Domain: Yes

Debug:
Email Source: WP Mail SMTP
Mailer: Mailgun
200: OK
Mailgun Magnificent API
    Plugin Support Darshana

    (@darshanaw)

    Hi @adriana97,

    I missed your last response, and I apologize for that.

    It looks like you have not configured the Mailgin mailer correctly. You can read more information about the error here.

    In case it helps, please follow this step to ensure that you have authenticated your Mailgun domain.

    I hope this helps. Thanks!

    Thread Starter adriana97

    (@adriana97)

    How can I reset all settings and clear db to install plugin again?

    Plugin Support Darshana

    (@darshanaw)

    Hi @adriana97,

    You can go to WP Mail SMTP -> Settings -> Misc and tick the option “Uninstall WP Mail SMTP” (make sure to save the changes).

    Then, you can deactivate the WP MAil SMTP plugin and reinstall it to start over.

    I hope this helps. Thanks!

    • This reply was modified 2 years ago by Darshana.
Viewing 5 replies - 1 through 5 (of 5 total)
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