Cant send any email (address not authorized)

  • Resolved pedrooc360

    (@pedrooc360)


    1 year, 1 month ago

    Hello.

    When I have the email ready to be sent, on the address settings it says this message in red:

    It is not an authorized email address. <span style=”text-decoration: underline;”>Authorize it now</span>.

    If I click on Authorize it now, it waits for around 5 seconds and says:

    There was an error while processing a request. The server returns response code 401
    There was an error processing your request. Please try again later

    How could I solve it? The address works perfectly and the smtp is working emails everytime on my wordpress website and server hosting / domain.



Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Bruna a11n

    (@bruberries)

    Hi @pedrooc360,

    I’m sorry to hear you’re having issues when trying to authorize your email address. Have you tried to manually add it to your account instead?

    For reference: https://kb.mailpoet.com/article/266-authorizing-from-email-addresses#how-to-authorize-an-email-address

    If it doesn’t work, please let us know what’s the domain associated with your MailPoet plan so we can take a look at your account.

    Thread Starter pedrooc360

    (@pedrooc360)

    Hello @bruberries

    I tried to do it manually and it says:

    All emails from your sender domains (******.com) are automatically authorized.

    The address is from this domain (info@******.com) so it might work, but anyway I tried to add it, and says: You can now send emails using this address with MailPoet.

    So it doesnt even need confirmation.

    After doing this, tried to send my campaign using info address and I get the same error…

    Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @pedrooc360

    We would need some additional information in order to investigate this further.

    Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

    Include the following in your reply:

    • A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
    • Copy and paste the information from MailPoet > Help > System Info.

    We’ll be able to provide you with more information there.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Cant send any email (address not authorized)’ is closed to new replies.

Tags