can’t select suggested donation amounts

@drnwd6 Thanks for reaching out. I examined the URL that you provided an it appears at first glance that i’m not seeing a Charitable form or something similar, including the items you are describing. If you can point me to the page with these items I would be more than happy to take a look and provide assistance. Thank you!

OK I put it back up. Please check it out. Right now the issues continue to be:

1. Can’t select from suggested amounts on first page of donation form (it is possible to select on the second page)
2. Entering a $ amount in the custom donation does not persist, ie. it disappears on the second page
3. Now I am seeing that it is only connecting to the Paypal sandbox ‘test store’ not our real organization, I’m not sure what it takes to make it connect for real?

@drnwd6 Thanks for putting that back and we’ve checked it out. We can confirm what you’re reporting. We attempted to test on our end. To keep things simple we used a default Astra theme (the theme you appear to be using) and a campaign with the same block (and a donate button). Just to check and make sure, and the first two points are working as expected on our end (in case you want to see a video: https://a.supportally.com/v/QIGR2d )

So this might mean there’s something particular to your setup so if you can do the following testing:

1. First see if you can create just a simple campaign with the donation amount field + a donation button like in our video. Our settings were default for the field but just in case we wanted to share: https://a.supportally.com/i/vUOhxl – but please note if you are testing the custom donation amount do not input a currency amount (there is a bug reported when this happens that will be resolved in the next maintenance release scheduled within the next week).
2. Next with this simple test can you switch to a default WordPress theme, clear your browser cache, reset your permalinks, clear any plugin / server cache and try the page again? When you click on a item it should show selected just in the video.
3. Deactivate any non-Charitable plugins next while on the default theme, clear caches and test again.

Since the issue (for now) appears to be limited to your system the above testing should confirm if it’s some sort of conflict with the theme (or settings) and any plugins.

If the above testing proves unsuccessful then our team will need some additional information to see if we can reproduce and/or troubleshoot further:

1. Copy and paste the information in Charitable’s Tools->System Info into pastebin.com and share with us that link. Also let us know if you are inserting this as a shortcode, block, or using Charitable’s default campaign display.

Hopefully the above will narrow things down a bit regarding that.

As for your third item regarding PayPal, assuming everything is correctly setup and ready to with the Paypal account then you need to check “test mode” on the gateways page in Charitable settings is in test mode or not. Then make sure the correct API keys are added in the PayPal section of the gateway options (so if you want to be connected live test mode should be off and the live API key(s) should be entered and saved in the Paypal settings). If you have any more questions about this let us know.

Our support is limited on weekends but we’ll continue to monitor. Thanks!

I created a new one and it still does not let a person select any of the 4 suggested amounts: https://samaritanscout.com/campaigns/going-national/

Is there a way to just have no suggested amounts and a blank write in box?

@drnwd6 Yes. You can remove the suggested items by clicking the “X” next to each one. https://a.supportally.com/i/Sc2vVk

This would result in just the custom donation box appearing on your campaign: https://a.supportally.com/i/Nq0AMh

I have tested the new URL https://samaritanscout.com/campaigns/going-national/ and it is working for me (in Chrome and Firefox) as what I showed in the video prior. I am also seeing the form now work on your donate page as well, where 24 hours ago it wasn’t: https://samaritanscout.com/scale-scout/

So this appears to be resolved. I’m guessing some sort of change happened on your end? Did you follow our suggestions or find the issue?

thank you, it now works!

I still do not know how to get rid of the login request text but the donation process works

@drnwd6 not sure what you mean by “login request” unless i’m missing this in your previous messages. You might be referring to the text on the donation page itself and if so then try this feature on the general settings page (currently in beta): https://a.supportally.com/i/D7ihTa

Thanks, I now see that. But strangely, I’ve done nothing and the form is acting differently today than yesterday, was there an update? It now does not retain the selection from one step to the next again. https://samaritanscout.com/wp-content/uploads/2024/11/Screen-Shot-2024-11-11-at-9.32.55-AM.png and it’s a popup now instead of a page. Yet I did no changes. So these changes must be coming from the app.

I appreciate your help but am going to pause this. It seems to work when it opens in a ‘show on a new page’ instead of ‘reveal in a modal’ so that is the option I will use.

@drnwd6 When functionality or changes happen on the front end side without updating (Charitable is releasing a new version this week but hasn’t since we last spoke) this might be a caching issue or even a conflict with something on your system. Not discounting a bug, but when we see the site it’s ok – maybe we are just timing it right here.

But you are happy to ping us anytime.