Can’t select new sender in plugin

  • Resolved TallSam

    (@tallsam)


    2 years, 7 months ago

    I added a new Sender but can’t choose it from the plugin. I can only choose the original one. I actually went and deleted the original one and that is still the only one available in the plugin.

    Suggestions?

    Thanks,
    Sam

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support enzonewman

    (@enzosendinblue)

    Hello Sam,

    Thank you for contacting us.

    First, make sure that no other 3rd party mail plugin (like WP SMTP) is installed.
    Check next if the sender is validated and can be used send to send mails.

    If this matches all but the sender is not shown, you need to log out from the plugin, clear your site’s cache and generate a new API key to use it on the plugin.

    Should this not solve the issue, you need to get in touch with the Sendunblue support.

    Best regards,

    Enzo

    Thread Starter TallSam

    (@tallsam)

    Got it, thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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