Can’t Select Facebook Page on Connection

Hey @nunomfreire & @taykwas ,

Thank you very much for reaching out to us. Happy to help with your questions!

First, my apologies for the delay in my response. We’ve been experiencing a high support volume lately, which has definitely slowed us down. We’re working feverishly to reach out to all merchants, so we hope to be back to our usual response time soon! I really appreciate your patience!

@taykwas : I’ll need to ask you to create a new topic as it’s against the forum’s guidelines to reply to a thread created by another user. Even though the issues may seem similar, different site setups can often be caused by different underlying reasons. To create a new topic, you can click here and copy and paste your message.

@nunomfreire : I’m sorry to hear our plugin is causing you issues. Would it be possible to let me know a bit more regarding the error you’ve encountered? A screenshot of the error you’ve encountered when being available to choose your page would be very helpful too. You can then upload it and share using one a tool like imgur.com or https://snipboard.io/.

Looking forward to your response.

Best regards,

Pit
SkyVerge

Hello @pitbozionelos ! There’s absolutely no error. It simply doesn’t let me select the Facebook page whwn I try to do it from the “Facebook to Woocommerce” plugin. And it’s the only one I can’t select of all the associated pages I have.
My best guess is that I had product created in the past and it means I probably have a Facebook Shop already setup. Could that be it?

Hi @nunomfreire,

Julie here, stepping in for Pit. Would it be possible to get a screenshot of the Facebook page in question, please?

Additionally, would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

WooCommerce > Status?and clicking on?Get system report.

Thanks!

Julie ??
SkyVerge

Hi @nunomfreire,

It’s since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks so much,

Julie ??
SkyVerge