Can’t see uploaded file on cart, checkout or on the order details page

  • Resolved jamesbakerp

    (@jamesbakerp)


    11 months, 2 weeks ago

    Hi, I am experiencing an issue with the plugin where users can’t see the file they have uploaded on the cart or checkout pages, and I can’t see the uploaded files in the back end on the order details page.

    I changed the “Add to Cart Action” to be “Default”, however that didn’t fix the problem

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support dhara61

    (@dhara61)

    Hi @jamesbakerp,

    Thank you for contacting us and sharing the link to your product.

    This seem to be a theme conflict issue. To resolve this issue we will need the wp admin site access to your site. So, kindly create a ticket on the below link and share the access so we can help you.

    Link to create a ticket: https://imaginatesolutions.freshdesk.com/support/tickets/new

    Let me know on the ticket if you need any other help from us.

    Regards,
    Dhara Shah

Viewing 1 replies (of 1 total)
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