Can’t see some fields in the profile

Hi @lucmarchal

Does this issue occur when using a default WP theme such as 2020 or 2021?

Regards,

Thanks for your answer !
I use Hello (elementor), is it good ? Maybe i have to change the theme ?

• This reply was modified 3 years, 7 months ago by luclucluc.

Hi @lucmarchal

We haven’t tested it with your theme. Could you please try using a default WP theme just to see if there’s an issue with your current theme?

Regards,

hi @champsupertramp,

I tried with twenty twenty-one but nothing change :'(

hi @champsupertramp,

I just see that when i add new “dropdown” or “checkbox” fields it didnt work… (text yes for example), do you know why ?

• This reply was modified 3 years, 7 months ago by luclucluc.

Hi,

Can you do a conflict test and see if the issue goes away? This doc explains how to do a conflict test if you are not sure: How to do a plugin/theme conflict test?

Regards,

Hi @champsupertramp,

Thanks for your answer ! Yes i tried to… Not a lot of plugins, secupress elementor (& pro) and yoast, and nothing change… ??

All the best,

Hi,
I add some informations, when the subscriber add all their informations on all the fields, i cannot see it on the info part (in the account section) like its (empty).

I find any solutions on this ??

this problems is only with the new checkbox and dropdown fields…

Hi @lucmarchal

You cannot add custom fields in the Account form unless you customize it with the filter and action hooks.

Could you please provide screenshots of the field where there are issues with the checkbox and dropdown fields? You can upload the screenshots via imgur.com and then share the image URL here so we can review them.

Regards,

Hi @lucmarchal

…This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

..Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

Regards,