• Resolved rholzler

    (@rholzler)


    The site administrator account can’t see the existing POD under the PODS ADMIN screen.

    We are also trying to set up custom sub-admin accounts and allow those accounts to view and edit all “donor” listings. Those accounts can’t see any of the “donors” in the list view.

    We are using PODS, Ultimate Member, PODS – CPT post Access Manager and Capability Manager Enhanced.

    Can you help us sort this out?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Contributor Jim True

    (@jimtrue)

    Did you modify the Pods Capabilities under the Advanced Options screen to ‘custom capabilities’? After doing that, did you provide your Admin access to them?

    Please check out this document: https://docs.pods.io/advanced-topics/roles-capabilities-in-wordpress/

    Basically, we provide you the capabilities to access post,page or custom capabilities but once you do the latter, you are on your own as far as how you provide access to those.

    Good luck!

    Thread Starter rholzler

    (@rholzler)

    Jim,

    I can find no “Pods Capabilities under the Advanced Options screen.”

    What Advanced Options screen? Can you provide the /wp-admin/… url?

    If you are talking about Post Restrictions (wp-admin/users.php?page=kaya-user-post-restrict), then no restrictions have been placed on admins.

    If you are talking about Capabilities (/wp-admin/admin.php?page=capsman) the administrator profile has every box checked.

    I am at a loss here.

    Plugin Contributor Jim True

    (@jimtrue)

    What are the settings for the pods under Advanced Options, User Capabilities? That’s what the doc refers to that I provided above: https://docs.pods.io/advanced-topics/roles-capabilities-in-wordpress/

    If you have set Custom Capabilities, your membership plugin that manages your roles and capabilities has to provide access to those capabilities that are created. We do not provide that to your users or your roles. We just provide those capabilities as noted in our reference document.

    Safest solution for you is to set that post-type back to ‘post’ under User Capabilities and see if you’re able to work. If you do not know how to use Roles & Capabilities, we cannot explain that for you, which is why we have the document above. Setting custom capabilities and not managing those roles & capabilities properly (or knowing what they do or how they work) is the quickest way to break your website.

    Plugin Contributor Jim True

    (@jimtrue)

    If you’re still not able to work after setting the User Capabilities to ‘post’, then you are more than likely dealing with a plugin conflict that is messing with your access.

    This FAQ can help you work through that as well:
    https://docs.pods.io/faqs/plugin-theme-conflicts/

    Thread Starter rholzler

    (@rholzler)

    Jim,

    Not sure why this is marked as solved because it is not.

    I can find no “Pods Capabilities under the Advanced Options screen.”

    I asked for more information on that in my last post.

    I am not trying to view a post. The administrator can’t see the existing POD under the PODS ADMIN screen.

    See the screenshot.
    https://drive.google.com/open?id=1kVzW2SOUryRWec06TcODUWHK9DJyu4X6

    Plugin Contributor Jim True

    (@jimtrue)

    We mark responses as resolved when we have provided a course of action that should work for you. Primarily because people have a tendency not to come back to their support tickets.

    Based on what you’re describing now, you definitely are dealing with a theme/plugin conflict. Please follow the troubleshoot steps we recommend.

    Plugin Contributor Jim True

    (@jimtrue)

    Also, as the owner of the ticket you can mark this unresolved at any time

    Plugin Contributor Jim True

    (@jimtrue)

    Also verify you’re clearing your cache and if you’re running Pods Alternative Cache that you’ve updated it.

    Typically when you suddenly lose access to something, you’ve got a conflict, cache or permissions issues

    Plugin Contributor Jim True

    (@jimtrue)

    Also, what is PODS – CPT post Access Manager and Capability Manager Enhanced?

    Plugin Contributor Jim True

    (@jimtrue)

    If this is an emergency or if you’re needing to resolve it faster, you should bring this to our Slack Chat at https://support.pods.io/chat/

    Jim, I must say that I have the same problem and that you need to explain in the beginning that one must first select the Pod in question in order to find the Advanced Options tab. It sounds like a general Settings command, so I understand rholzer’s inability to find this feature.
    In my case, I can see my list of CPT built with Pods, but the “Edit” choice has vanished, and the only available command is “View.”
    RESOLVED: I must have accidentally unchecked “Additional Capabilities” which seems necessary.

    • This reply was modified 5 years, 6 months ago by punchup.
    Plugin Contributor Jim True

    (@jimtrue)

    @punchup Are you referring to the documentation page on Roles & Capabilities? If so, please use the form on that page to provide corrections to the docs. Thanks.

    Plugin Contributor Jim True

    (@jimtrue)

    The point also is: don’t change things if you don’t know what they do. Changing anything in Roles & Capabilities shouldn’t be touched unless you know exactly what you’re doing.

    No, I’m talking about the backend of the Pods plugin, the “Advanced Options” screen you are discussing above.

    You need to tell the user to follow this sequence from the admin sidebar:
    Pods Admin > Edit Pods > Click the Pod you want > Look at the top row or tabs and find “Advanced Options”
    I’m suggesting it’s important to walk someone through the steps so they know what you’re talking about. This is not about WP Roles and Capabilities!

    Plugin Contributor Jim True

    (@jimtrue)

    @punchup Please provide that ‘documentation suggestion’ to the Document I linked in response to the question:
    https://docs.pods.io/advanced-topics/roles-capabilities-in-wordpress/

    I’m not going to provide exact steps over and over again in a forum response. I’m going to route people to the Documentation, so that’s where the correction needs to be for stuff like this.

Viewing 15 replies - 1 through 15 (of 17 total)
  • The topic ‘Can’t See or Edit PODs…’ is closed to new replies.