Cant see my custom fields in the orders page

  • Resolved ashkanahmadi

    (@ashkanahmadi)


    6 years ago

    I have added a custom field so that the buyers can enter their school’s name. But this information is not shown anywhere. When I go to Woocommerce>Orders>Order, I can’t see who belongs to which school. How can I see this?

    Is it a pro-version feature?

    Thanks

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    The custom fields will be displayed in the section Custom Fields in order details page.

    Could you please verify whether the option Custom Fields is ticked in the Screen Options in order details page.

    Also, due to some other plugin conflicts, the section will be hidden on the order details page. Please verify this from your side.

    We hope this will help ??

    Thank you!

    Thread Starter ashkanahmadi

    (@ashkanahmadi)

    Hi. Thank you for the answer. Yes, I can see the Customs Fields section but the custom field that I need doesn’t show up. I always have to export the orders to be able to tell. The custom field is called billing_school but I can’t see on the Order Details page.

    Any idea how to solve this?

    Thanks

    Plugin Author ThemeHigh

    (@themehigh)

    Could you please verify whether the option “Display in Order Detail Pages” is enabled for the field billing_school.

    If this is not the exact issue, please raise a ticket from our website. Our technical team will be able to help you.

    Thank you!

    Hi there,

    After last updates (to Woocommerce 3.5.1 and Checkout Field Editor for WooCommerce 1.3.0) I’m experiencing same problem. Created custom checkout fields disappeared from order details page and also invoice. Before update everything was just fine.

    Custome Fields are enabled. Option “Display in Order Detail Pages” for those fields also is enabled.
    It seems to me that these fields are not saved at all during checkout because in my automatically generated invoice I try to retrieve info with code “$this->custom_field(‘my_custom_field_name’)” and get nothing.

    Please check this issue and come up with some advice.

    Thank you in advance for support ; )

    Plugin Author ThemeHigh

    (@themehigh)

    @zebrixsia We have checked in our testing environment and are not able to replicate it. Could you please raise a ticket from our website? We hope our technical team will be able to help you.

    Thank you!

    Problem solved with help of your support team. Thank you ; )

    Plugin Author ThemeHigh

    (@themehigh)

    That’s Great!

    Could you please share the solution? Im facing the same problem.

    Plugin Author ThemeHigh

    (@themehigh)

    @viviancruzbt Could you please raise a ticket through our website so that our technical team will be able to help you.

    Thank you!

    I have the same problem. Custom fields are not displayed for admin.

    Is it solution there is only for PRO version?
    Please provide a link for your support system.

    Thank you

    Plugin Author ThemeHigh

    (@themehigh)

    @kiru4aa Could you please verify the below details:

    1) The custom fields will be displayed in the section Custom Fields in the order details page. Could you please verify whether the option Custom Fields is ticked in the Screen Options in the order details page.

    https://i.postimg.cc/4dpV0QqV/screenshot-localhost-8888-2019-01-08-12-34-48.png

    2) It is also been reported that while using the plugin Advanced Custom Fields, it is hiding the display of the custom fields on the order detail page for better performance.

    For more details, you can refer the below link:

    https://www.advancedcustomfields.com/blog/acf-pro-5-5-13-update/

    Hope this will help ??

    Thank you!

Viewing 11 replies - 1 through 11 (of 11 total)
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