• Resolved metravi

    (@metravi)


    After a recent update, the Woo-commerce orders section isn’t displaying completed orders in the “All” orders tab. Only order status with “pending payment”, “cancelled”, “shipped” is being displayed. How do I make the “completed” orders visible?

    The data exists in the database- have checked.
    Tried deactivating current theme and activating Storefront.
    Tried troubleshooting for all plugin conflicts.

    ALL order data counts reads fine but there is no way to see the “completed/delivered” data/orders.

    Please help!!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Abiola Ogodo

    (@oaoyadeyi)

    @metravi

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter metravi

    (@metravi)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.metravi.com
    Site address (URL): https://www.metravi.com
    WC Version: 5.9.0
    REST API Version: ? 5.9.0
    WC Blocks Version: ? 6.1.0
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.8.0
    Log Directory Writable: ?
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.25
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1l-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.9.0
    WC Database Prefix: wpcb_
    Total Database Size: 249.67MB
    Database Data Size: 226.91MB
    Database Index Size: 22.76MB
    wpcb_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
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    wpcb_term_taxonomy: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
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    wpcb_usermeta: Data: 2.52MB + Index: 1.91MB + Engine InnoDB
    wpcb_users: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
    wpcb_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
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    wpcb_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wpcb_wc_order_tax_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wpcb_wc_product_meta_lookup: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
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    wpcb_woocommerce_pickup_locations_geodata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpcb_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpcb_woo_shippment_provider: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
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    wpcb_wsal_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wpcb_wysija_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpcb_yoast_indexable_hierarchy: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
    wpcb_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpcb_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
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    wpcb_yoast_seo_links: Data: 0.27MB + Index: 0.14MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 11
    acf-field-group: 2
    attachment: 1866
    block: 1
    custom_css: 1
    customize_changeset: 4
    elementor_library: 3
    faq: 50
    glossary: 14
    itsec-dash-card: 9
    itsec-dashboard: 1
    lion_badge: 2
    member: 7
    nav_menu_item: 137
    oembed_cache: 19
    page: 32
    popupbuilder: 2
    porto_builder: 13
    post: 24
    product: 453
    product_variation: 194
    revision: 2017
    shop_coupon: 9
    shop_order: 368
    shop_order_refund: 3
    wc_pickup_location: 1
    wcq-enquiry: 14
    wcq-rules-sets: 2
    wpcf7_contact_form: 3
    wpforms: 1
    wysijap: 1
    yith_wcan_preset: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (49) ###
    
    Ultimate Addons for WPBakery Page Builder: by Brainstorm Force – 3.19.9
    Advanced Custom Fields PRO: by Elliot Condon – 5.8.7
    CCAvenue Payment Gateway for WooCommerce: by CCAvenue – 4.0
    Contact Form 7: by Takayuki Miyoshi – 5.5.2
    Customer Reviews for WooCommerce: by CusRev – 4.29
    Dynamic Featured Image: by Ankit Pokhrel – 3.7.0
    Elementor: by Elementor.com – 3.4.7
    Fast Velocity Minify: by Raul Peixoto – 3.2.2
    File Manager Advanced: by modalweb – 4.1
    Flexible Checkout Fields: by WP Desk – 3.1.1
    Glossary: by Codeat – 2.1.2
    Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
    heatmap for WordPress: by HeatMap
    Inc – 0.5.2
    
    Imagify: by WP Media – 1.10
    Insert Headers and Footers: by WPBeginner – 1.6.0
    iThemes Security Pro: by iThemes – 7.0.3
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
    Kadence WooCommerce Email Designer: by Kadence WP – 1.4.8
    Nextend Social Login: by Nextendweb – 3.1.2
    Plugin Notes Plus: by Jamie Bergen – 1.2.5
    Popup Builder: by Sygnoos – 4.0.4
    Porto Theme - Functionality: by P-Themes – 2.2.1
    Product Labels For WooCommerce: by Lion Plugins – 1.0.0
    Really Simple CAPTCHA: by Takayuki Miyoshi – 2.1
    Recommendations Engine: by Bikash Ghorai – 1.0.0
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Slider Revolution: by ThemePunch – 6.5.8
    Visual Composer: by visualcomposer.com – 40.0
    Wiser Notify: by Wiser Notify – 1.5
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.3
    WooCommerce GST: by Stark Digital – 1.3
    Instamojo for WooCommerce: by instamojo – 1.0.7
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.0
    WooCommerce HTML5 Video: by Webilop – 1.7.10
    WooCommerce Local Pickup Plus: by SkyVerge – 2.7.4
    WooCommerce: by Automattic – 5.9.0
    Yoast SEO Premium: by Team Yoast – 17.5
    Yoast SEO: by Team Yoast – 17.5
    Widgets for Google Reviews: by Trustindex.io  – 7.4
    WP Sitemap Page: by Tony Archambeau – 1.9.1
    WP Super Cache: by Automattic – 1.7.4
    ReCaptcha v2 for Contact Form 7: by IQComputing – 1.3.5
    Yoast SEO: WooCommerce: by Team Yoast – 14.4
    MailPoet 2: by MailPoet – 2.17
    YITH WooCommerce Ajax Product Filter: by YITH – 4.4.0
    YITH WooCommerce Ajax Search: by YITH – 1.12.0
    YITH WooCommerce Compare: by YITH – 2.8.0
    YITH WooCommerce Request A Quote Premium: by YITH – 3.5.0
    YITH WooCommerce Wishlist: by YITH – 3.3.0
    
    ### Inactive Plugins (10) ###
    
    Customizer Search: by Brainstorm Force – 1.1.6
    Social Slider Feed: by creativemotion – 2.0.2
    WooCommerce PDF Catalog: by weLaunch – 1.11.5
    WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.28
    WOOF - WooCommerce Products Filter: by realmag777 – 1.2.5.6
    WooQuote - Product Enquiry: by CodeIncept – 1.0.2
    WPForms Lite: by WPForms – 1.7.0
    WP Real-Time Social-Proof: by Shivanand Sharma – 2.2.6
    YITH Request a Quote for WooCommerce: by YITH – 2.2.0
    YITH WooCommerce Social Login: by YITH – 1.4.8
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    Health Check Troubleshooting Mode: by  – 1.7.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: INR (?)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #207 - /shop/
    Basket: #208 - /cart/
    Checkout: #209 - /checkout/
    My account: #210 - /my-account/
    Terms and conditions: #5116 - /return-policy/
    
    ### Theme ###
    
    Name: Porto
    Version: 6.2.2
    Author URL: https://www.portotheme.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: porto/woocommerce/archive-product.php
    porto/woocommerce/cart/cart-empty.php
    porto/woocommerce/cart/cart-shipping.php
    porto/woocommerce/cart/cart-totals.php
    porto/woocommerce/cart/cart.php
    porto/woocommerce/cart/cross-sells.php
    porto/woocommerce/cart/mini-cart.php
    porto/woocommerce/cart/proceed-to-checkout-button.php
    porto/woocommerce/cart/shipping-calculator.php
    porto/woocommerce/checkout/form-billing.php
    porto/woocommerce/checkout/form-checkout.php
    porto/woocommerce/checkout/form-coupon.php
    porto/woocommerce/checkout/form-login.php
    porto/woocommerce/checkout/form-pay.php
    porto/woocommerce/checkout/form-shipping.php
    porto/woocommerce/checkout/payment-method.php
    porto/woocommerce/checkout/payment.php
    porto/woocommerce/checkout/review-order.php
    porto/woocommerce/checkout/thankyou.php
    porto/woocommerce/content-product-cat.php
    porto/woocommerce/content-product.php
    porto/woocommerce/content-single-product.php
    porto/woocommerce/content-widget-product.php
    porto/woocommerce/global/form-login.php
    porto/woocommerce/global/quantity-input.php
    porto/woocommerce/global/wrapper-start.php
    porto/woocommerce/loop/add-to-cart.php
    porto/woocommerce/loop/loop-end.php
    porto/woocommerce/loop/loop-start.php
    porto/woocommerce/loop/no-products-found.php
    porto/woocommerce/loop/orderby.php
    porto/woocommerce/loop/pagination.php
    porto/woocommerce/loop/rating.php
    porto/woocommerce/loop/sale-flash.php
    porto/woocommerce/myaccount/dashboard.php
    porto/woocommerce/myaccount/downloads.php
    porto/woocommerce/myaccount/form-add-payment-method.php
    porto/woocommerce/myaccount/form-edit-account.php
    porto/woocommerce/myaccount/form-edit-address.php
    porto/woocommerce/myaccount/form-login.php
    porto/woocommerce/myaccount/form-lost-password.php
    porto/woocommerce/myaccount/form-reset-password.php
    porto/woocommerce/myaccount/lost-password-confirmation.php
    porto/woocommerce/myaccount/my-account.php
    porto/woocommerce/myaccount/my-address.php
    porto/woocommerce/myaccount/my-downloads.php
    porto/woocommerce/myaccount/my-orders.php
    porto/woocommerce/myaccount/navigation.php
    porto/woocommerce/myaccount/orders.php
    porto/woocommerce/myaccount/payment-methods.php
    porto/woocommerce/myaccount/view-order.php
    porto/woocommerce/order/form-tracking.php
    porto/woocommerce/order/order-details-customer.php
    porto/woocommerce/order/order-details.php
    porto/woocommerce/order/order-downloads.php
    porto/woocommerce/order/tracking.php
    porto/woocommerce/single-product/add-to-cart/simple.php
    porto/woocommerce/single-product/add-to-cart/variable.php
    porto/woocommerce/single-product/meta.php
    porto/woocommerce/single-product/product-attributes.php
    porto/woocommerce/single-product/product-image.php
    porto/woocommerce/single-product/product-thumbnails.php
    porto/woocommerce/single-product/rating.php
    porto/woocommerce/single-product/related.php
    porto/woocommerce/single-product/review-meta.php
    porto/woocommerce/single-product/review-rating.php
    porto/woocommerce/single-product/review.php
    porto/woocommerce/single-product/sale-flash.php
    porto/woocommerce/single-product/short-description.php
    porto/woocommerce/single-product/tabs/tabs.php
    porto/woocommerce/single-product/title.php
    porto/woocommerce/single-product/up-sells.php
    porto/woocommerce/single-product-reviews.php
    
    ### Local Pickup Plus ###
    
    Status: ? Enabled
    Geocoding: –
    Pickup Locations: 1
    Pickup Appointments: ? Required
    Pickup Location Tax: –
    Checkout Display: Pickup selection mode: per orderCart item handling mode: automatic groupingDefault cart item handling: ship items
    
    ### Action Scheduler ###
    
    Complete: 668
    Oldest: 2021-10-17 22:43:46 +0530
    Newest: 2021-11-13 13:28:29 +0530
    
    ### Status report information ###
    
    Generated at: 2021-11-13 13:28:38 +05:30
    
    Mirko P.

    (@rainfallnixfig)

    Hi @metravi,

    Thanks for sending over your System Status.

    As a WooCommerce.com extensions licence holder, you are eligible for WooCommerce official support.

    Please open a ticket with us and also include a link to this forum thread via: https://woocommerce.com/my-account/create-a-ticket/

    We’ll be happy to assist you from there.

    Thread Starter metravi

    (@metravi)

    Hi, had raised a case on Woo commerce as advised. Am yet to get any feedback on the same – it’s been more than 2 days now. Also, am unable to check the status or details of the ticket I raised. I did get an acknowledgement mail.
    Please help expedite.

    Plugin Support Joash

    (@joashrajin)

    Hi @metravi ??

    I can confirm that we have responded to your ticket ??

    Let’s continue the discussion there ??

Viewing 5 replies - 1 through 5 (of 5 total)
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