Can’t see Analytics link

  • Resolved questionabout

    (@questionabout)


    5 years, 4 months ago

    I do see Dashboard under Woocommerce, but I do not see a separate Analytics tab/link under the Woocommerce.
    When I use my other site’s link to open that page I get this error in the console:
    TypeError: null is not an object (evaluating ‘o.classList’)
    /wp-admin/admin.php?page=wc-admin#/analytics – this is the link.
    I have a lot of orders. site is not slowed down like others have said, but I do not see any older orders in the Dashboard.

Viewing 8 replies - 1 through 8 (of 8 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    Hey @questionabout! Can you tell us what version of WooCommerce you are on, and what version of WooCommerce Admin? The error indicates some kind of incompatibility issue – if you have an update available for Admin, please make sure to run that first!

    Thread Starter questionabout

    (@questionabout)

    Woocommerce Admin: 0.14.0
    WooCommerce: 3.6.5
    Wordpress: 5.1.1

    Moderator Hari Shanker R

    (@harishanker)

    Hi @questionabout

    Sorry for the delay in getting back to you on this. We’re aware of some bugs with the version of WooCommerce admin that you have installed in your site ( 0.14.0). Could you please update it to the latest version – 0.15.0, to see if you can still find the Analytics link there?

    Let us know if you still run into troubles.

    Thread Starter questionabout

    (@questionabout)

    I check for these updates daily, as soon as I saw it I updated, but still no analytics link ??
    Note, I have a large amount of orders and products, does it matter or no?

    Plugin Author Albert Juhé Lluveras

    (@aljullu)

    Hi @questionabout,

    Note, I have a large amount of orders and products, does it matter or no?

    That shouldn’t matter. Could you please answer some more questions to help us diagnose what’s going on?

    • If you go to Plugins does WooCommerce Admin appear enabled? I’m wondering if the plugin is not enabled at all or it’s enabled but there is some incompatibility issue.
    • If you go to WooCommerce, can you see the Dashboard?
    • Which other plugins or extensions do you have installed that might be affecting WooCommerce Admin?
    • If you press F12 in your browser, do you see any errors in the Console?

    Thanks for the feedback!

    Thread Starter questionabout

    (@questionabout)

    -WooCommerce Admin appear enabled – yes,
    -I do see “Dashboard” in the Woocommerce Tab that shows very small number of transactions
    -I have about 52 plugins, I will try to disable them one by one tonight to see if the “Analytics” tab shows up
    -F12 shows no errors

    Thread Starter questionabout

    (@questionabout)

    I fixed issues by updating all of the plugins on the website

    Plugin Author Albert Juhé Lluveras

    (@aljullu)

    @questionabout thanks for getting back to us. I’m happy to hear the issues were solved!

    Feel free to contact again with us if you find any other issue!

Viewing 8 replies - 1 through 8 (of 8 total)
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