Can't search or install plugins

  • Hi,

    Have read through lots of forum articles about this particular error status, but can’t seem to find any real solution. Hope someone can help.

    I have done a brand new install and database, no plugins or themes installed except for the ones supplied by WordPress.

    Everytime I go to install a plugin it comes up with “An unexpected error occurred. Something may be wrong with www.remarpro.com or this server’s configuration. If you continue to have problems, please try the support forums.”

    Now I have spent an hour trying to get my hosting provider to find a problem, but they are adamant it is not them.

    I have checked all permissions and everything seems fine there.

    I can upload plugins via ftp, but that is not the best long-term solution.

    I am also getting a “RSS Error: WP HTTP Error: Operation timed out after 10001 milliseconds with 0 bytes received” error as well, but don’t know if this is connected to the same problem.

    Any ideas? or experience that people can provide? like I say, all I have done is load the basic wordpress install, so a bit frustrating.

    Thanks

Viewing 12 replies - 1 through 12 (of 12 total)

  • Deactivate all plugins, revert to Twenty Thirteen theme and then try to run the upgrade manually via wp-admin/upgrade.php

    Thread Starter Mappital

    (@mappital)

    Hi Krishna,

    Thanks for taking the time to respond.

    – No plugins are activated
    – Theme is already Twenty Thirteen theme
    – Ran the manual upgrade, but the site is already up to date.

    This site is straight out of the box, I haven’t installed any plugins or themes yet, that is what I am trying to start.

    Any thoughts? as mentioned, I hassled my hosting provider but they swear blind it isn’t them.

    Thanks

    Dan

    You could try downloading a different theme temporarily, activating it. Then delete your
    Twenty Thirteen theme. Reload your site, download a new copy of Twenty Thirteen theme. and install it again. It sound like the Twenty Thirteen theme you have might be faulity.

    Thread Starter Mappital

    (@mappital)

    Hi lapsanders,

    Did as you suggested, added a new theme, deleted Twenty Thirteen theme, then tried to install Twenty Thirteen, but went back to same issue I had before of “An unexpected error occurred. Something may be wrong with www.remarpro.com or this server’s configuration. If you continue to have problems, please try the support forums.”

    So I then uploaded it via the upload field in the Themes, all went fine. I was able to download one plugin, but then when I tried to download another I ended up with the same error message again.

    Is this sounding like it has a lot to do with my server provider? Is it a memory issue?

    I am using a business cloud shared hosting platform.

    Are you on a wireless connection?

    Thread Starter Mappital

    (@mappital)

    Yes.

    I just check another wordpress website I manage that is on exactly the same server setup, seems that one is also having the same problem.

    Perhaps you have identified the problem? What is it?

    It might be a bandwidth issue. how many things are on your router?

    Thread Starter Mappital

    (@mappital)

    5 or 6 things, but nothing different to what I have had for the last year (havent had this problem until the weekend). I upgraded all out kit in July with new Apple Airport Extreme router, plus we have 100mbps connection.

    My Mac is the only one on the 5Ghz connection.

    I don’t know much about this side of things, so I don’t mess with to much and nothing recently.

    The best test is to turn off the wi-fi off on you mac and plug straight in the the router via RJ45 – Cat 5 and see if the problem is gone. otherwise it might be temporary server provider or host server problem.

    Thread Starter Mappital

    (@mappital)

    Ok, thanks so much for all your help. I need to actually go out and buy one, so will do that and report back. Hope it is as simple as that!

    Another easy test might be to just turn off as many of your other devices as possible and see if ther is any effect.

    Thread Starter Mappital

    (@mappital)

    Well I got a cable and tried that, but alas that didn’t work either. The fact that it is also happening to the other site I look after, which is on the same hosting plan, I think could be suggesting it could be their servers. It doesn’t happen on my partners wordpress site which is hosted with a different company.

    Think we have exhausted enough avenues to throw it back at my hosting provider!

    Thanks again for all you help.

Viewing 12 replies - 1 through 12 (of 12 total)
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