Can’t scan my website

  • Resolved mdimtiaz

    (@mdimtiaz)


    1 year, 7 months ago

    I can’t scan my website. It gives the follow error:

    The scan failed to properly scan the site.Hide Details

    • Unable to determine if the scan target is allowed: Invalid response. Non-JSON encountered. No error

    I have tried all the possible solutions and contacted my hosting support. They said to contact the plugin’s developer.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shalom Taiwo

    (@shalomt)

    Hi @mdimtiaz

    Thank you for reaching out to us.

    Can you please try whitelisting 67.227.194.4 to see if it helps?

    Please let me know how it goes.

    Best regards,
    Shalom

    Thread Starter mdimtiaz

    (@mdimtiaz)

    I whitelisted that IP in Authorized Hosts section. But still facing the same error.

    Plugin Support Shalom Taiwo

    (@shalomt)

    Hi @mdimtiaz

    Could you please whitelist the IP in your server instead? I’ll suggest reaching out to your hosting support to assist.

    Please let me know how it goes.

    • This reply was modified 1 year, 7 months ago by Shalom Taiwo.
    Plugin Support Shalom Taiwo

    (@shalomt)

    Hi there,

    I hope the information provided helped resolve your issues. Given that we have not received a response, I will mark this post as resolved. If you still need some assistance, please feel free to open a new support topic, and we would be happy to assist.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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