Can’t Save Widget Changes

  • Resolved danpw

    (@danpw)


    2 years, 11 months ago

    When we make changes to the content within a Visual Editor widget and click ‘Save’, the changes don’t save and the following error message shows: “There was an error. Cannot read properties of undefined (reading ‘hasOwnProperty’)”.

    Additionally, it seems to cause the widgets to then be moved to “Inactive Widgets”.

    WordPress Version: 5.8.2
    Plugin Version: 2.7.0

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Marco Chiesi

    (@marcochiesi)

    Hello @danpw
    thanks for your message. I wasn’t able to reproduce the issue you reported so I believe it’s caused by a conflict with another plugin (or theme). That’s also because the code in our plugin doesn’t use “hasOwnProperty” anywhere, so it’s unlikely that the error comes directly from our plugin.
    Please could you follow the troubleshooting guide in our FAQ to locate the conflicting plugin and then get back to use? In particular, pay attention to the browser javascript console.
    Thank you.

    Thread Starter danpw

    (@danpw)

    Hey @marcochiesi,

    I sure will! I’ll let you know what I find out.

    Many thanks.

    Thread Starter danpw

    (@danpw)

    Hey @marcochiesi, just circling back to let you know what I found. The issue we’re dealing with seems to be a bug within the Jetpack plugin Widget Visibility module.

    I’ve create a plugin support issue within that plugin so you can close this one out.

    Thanks so much!

    Plugin Author Marco Chiesi

    (@marcochiesi)

    Hi @danpw
    Thank you for your update. I am going to mark this topic as resolved but feel free to get in touch for further updates.

Viewing 4 replies - 1 through 4 (of 4 total)
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