Can’t save ticket after upgrade

  • Resolved smoo

    (@smoo)


    6 months, 1 week ago

    Hi,

    we installed the events Calendar and Event Tickets a while ago, but I started configuring tickets today, successfully connected with Stripe and managed to create an event with tickets. I bought a (free) ticket and received the confirmation email.

    I then updated the Events Calendar and Event Tickets plugins (they’d been updated in the last week so they weren’t really old) and since then I’m unable to save a new ticket.
    When I hit ‘Save Ticket’, the ‘Start Sale’ text box shows a red outline, but nothing else happens.
    I tried putting in today’s date but it still won’t save (see screenshot here)

    I’d be very grateful for any advice, thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @smoo ,

    Thank you for reaching out.

    I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

    1. Deactivate all other plugins except for The Events Calendar Plugins.
    2. Switching to the Default theme.

    Please read the Testing for Conflicts Article before doing anything. 

    To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

    Thread Starter smoo

    (@smoo)

    Hi Tristan,

    thank you for your reply. I’m taking a copy of the live site onto my dev server to test for conflicts. But in the meantime, there are several errors in the console: are these relevant?

    Thanks again for any help you can provide

    Thread Starter smoo

    (@smoo)

    Hi again,

    I’ve just replicated the problem on my dev server, with only The Events Calendar and Event Tickets plugins active, while using the TwentyTwentyFour default WordPress theme.

    The ticket still won’t save, just the ‘Start sale:’ input box becomes highlighted in a red border, like it needs that date to save, but adding a date doesn’t make any difference. It seems broken.

    Any suggestions as to where to look next gratefully received!

    • This reply was modified 6 months, 1 week ago by smoo.
    Plugin Support Darian

    (@d0153)

    Hi @smoo

    I’m glad you brought this to our attention; I can see how this issue impacts your ability to create tickets.

    Our team is already aware of the issue, and we’ve created an internal ticket [ET-2103] to address it. I’ve included your specific use case in it to communicate it to our team.

    We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

    In the meantime, as a workaround, you can “Set start and end sale dates”.

    I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

    Thanks again for reporting this issue and for using The Events Calendar! Have a great day.

    —

    Internal Bug Ticket Reference: ET-2103

    Plugin Support Chika Ibeneme

    (@chikaibeneme)

    Hello,

    Thank you for your patience.

    We are happy to inform you that the issue has been resolved in the latest plugin release. We recommend updating your plugins to benefit from this fix. As always, please remember to create a backup of your site before proceeding with the update.

Viewing 5 replies - 1 through 5 (of 5 total)
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